Patient Experience Associate

2 weeks ago

Novena, Singapore TUCKER MEDICAL PTE. LTD. Full time

**Key Responsibilities**:

- **Clinic Readiness & Operations**_:_
- Ensure the clinic is ready for service operations by maintaining a clean, welcoming, and organized environment.
- Assist the clinical team with preparations for patient visits.
- **Patient Registration & Documentation**_:_
- Register patients by verifying personal and payment details and insurance coverage, ensuring all necessary pre-visit forms are completed.
- Upload relevant medical reports and documentation into patient profiles within the Clinical Management System.
- **Patient Inquiries & Communication**_:_
- Ensure all patient communication is logged and managed appropriately within the clinic’s system.
- **Financial Counseling & Billing**_:_
- Provide financial counseling (where applicable), guiding patients through service costs and payment plans.
- Review invoices with patients and ensure clarity on charges before collecting payments.
- **Event Management & Ad Hoc Support**_:_
- Assist in organizing and coordinating clinic events and patient education sessions.
- Support any ad hoc tasks, including IT support required for clinic operations.

**Skills & Qualifications**:

- Customer-experience-focused with excellent telephone etiquette.
- Meticulous attention to detail is essential.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Pleasant personality with a passion and empathy for service excellence.
- Learning adaptability and flexibility.
- Understanding of cultural differences and etiquette.
- Prior experience in healthcare, hospitality, or customer service is an advantage

**Job Types**: Full-time, Part-time, Permanent, Contract

Pay: $1,000.00 - $2,200.00 per month

Work Location: In person

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