Executive, Patient Service Associate
1 week ago
Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you’re someone with a heart for care and a desire to make a meaningful impact, we invite you to join us on this journey.
**Responsibilities (60% Patient services, 40% System digitalisation)**
Responsible primarily to handle patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative documentation support to Inpatient as well as Home Care and Day Care services.
- Oversee pre-admission processes by ensuring accurate, up-to-date patient documentation and handling deposit collection with official receipts for patients opting out of means-testing.
- Manage the full means-testing process via NMTS, ensuring timely submission of documentation and updating subsidy data in IHMS based on results.
- Generate and send charge confirmations, validate and input ad-hoc charges, process invoices for patient discharge, death, and current patients, and prepare monthly reconciliation reports on inpatient means-test subsidy changes.
- Manage admissions and discharges for Homecare and Daycare services; submit quarterly patient load reports via the ILTC portal; compile and submit statistics for Homecare, Daycare, Programme Dignity, Programme Impact, Teleconsultations, and weekly mortality reports; and prepare monthly reconciliation of means-test subsidy adjustments.
- Analyse system performance metrics to identify improvement areas; collaborate with developers and project teams to design, test, and deploy new features; support system enhancements across departments; and communicate technical updates clearly to all stakeholders.
- Conduct financial counselling sessions, ensure all related documentation is duly completed and verify receipt of signed Medisave Authorisation Forms and update system accordingly.
- Submit claims to Medisave, Medishield, and other insurers; monitor and follow up on claim statuses; and record approved payments and receipts in PAC according to CPF Board confirmations.
**Job Requirements**
- Degree / Diploma in Healthcare Administration / Business or related studies
- Minimum 3 years’ working experience in healthcare industry
- Mature, dynamic and self-motivated with the ability to work with little supervision
- Possess good communication and interpersonal skills
-
Patient Services Associate
2 weeks ago
Novena, Singapore Community Care Healthcare sector Full timeReporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care...
-
Sr / Patient Service Associate (Wsdip)
1 week ago
Novena, Singapore Tan Tock Seng Full timeTan Tock Seng Hospital (TTSH) Sr / Patient Service Associate (WSDip) WSDip **Job Description**: N.A Job Family Ancillary Employment Type Contract Full-Time Working Location Novena (Central) Working Hours Staggered Clinic Hours Education Level N-Levels, O-Levels, NITEC / Higher NITEC, A-Levels, Diploma
-
Executive, Patient Services
2 weeks ago
Novena, Singapore Community Care Healthcare sector Full timeReporting to Manager, Finance and Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day...
-
Executive, Patient Services
2 weeks ago
Novena, Singapore Community Care Healthcare sector Full timeReporting to Manager, Finance and Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day...
-
Executive, Patient Services
6 days ago
Novena, Singapore Community Care Healthcare sector Full timeReporting to Manager, Finance and Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day...
-
Patient Service Associate
4 days ago
Novena, Singapore OncoCare Medical Pte Ltd Full timeAttend to patients - Patient registration - Arrange medical appointments - Assist doctors - Cashier duties - Assist patients in claim related matters - Other administrative tasks as needed **Job Requirements**: - Willingness to learn new skills & knowledge - Computer literate and proficient in basic computer software - Work as a team player within a...
-
Patient Service Associate
3 days ago
Novena, Singapore OncoCare Medical Pte Ltd Full timeJob Highlights - Insurance Coverage - Medical, Dental & Flexi Benefits - Annual Wage Supplement (AWS) - Attend to patients - Patient registration - Arrange medical appointments - Assist doctors - Cashier duties - Assist patients in claim related matters - Other administrative tasks as needed Job Requirements: - Willingness to learn new skills & knowledge -...
-
Patient Service Officer
2 days ago
Novena, Singapore One Vogue Pte Ltd Full time**Responsibilities**: - Attend to patients' needs promptly. - Handle front desk responsibilities such as answering calls, registering patients, scheduling appointments, and reminding patients of their appointments. - Perform general administrative tasks including filing, updating patient database, handling mail, and arranging courier services. - Maintain...
-
Patient Experience Associate
2 weeks ago
Novena, Singapore TUCKER MEDICAL PTE. LTD. Full time**Key Responsibilities**: - **Clinic Readiness & Operations**_:_ - Ensure the clinic is ready for service operations by maintaining a clean, welcoming, and organized environment. - Assist the clinical team with preparations for patient visits. - **Patient Registration & Documentation**_:_ - Register patients by verifying personal and payment details and...
-
Novena, Singapore Nanyang Technological University Full timeThe Office of Patient Engagement (OPEN) brings patient and public voices into medical research and education in LKCMedicine. OPEN works with researchers and educators to integrate patient and public involvement and engagement (PPIE) into their work, connecting them to patients and the community. OPEN is seeking a motivated Research Fellow / Research...
