Executive, Patient Service Associate
1 day ago
Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you’re someone with a heart for care and a desire to make a meaningful impact, we invite you to join us on this journey.
**Responsibilities (60% Patient services, 40% System digitalisation)**
Responsible primarily to handle patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative documentation support to Inpatient as well as Home Care and Day Care services.
- Oversee pre-admission processes by ensuring accurate, up-to-date patient documentation and handling deposit collection with official receipts for patients opting out of means-testing.
- Manage the full means-testing process via NMTS, ensuring timely submission of documentation and updating subsidy data in IHMS based on results.
- Generate and send charge confirmations, validate and input ad-hoc charges, process invoices for patient discharge, death, and current patients, and prepare monthly reconciliation reports on inpatient means-test subsidy changes.
- Manage admissions and discharges for Homecare and Daycare services; submit quarterly patient load reports via the ILTC portal; compile and submit statistics for Homecare, Daycare, Programme Dignity, Programme Impact, Teleconsultations, and weekly mortality reports; and prepare monthly reconciliation of means-test subsidy adjustments.
- Analyse system performance metrics to identify improvement areas; collaborate with developers and project teams to design, test, and deploy new features; support system enhancements across departments; and communicate technical updates clearly to all stakeholders.
- Conduct financial counselling sessions, ensure all related documentation is duly completed and verify receipt of signed Medisave Authorisation Forms and update system accordingly.
- Submit claims to Medisave, Medishield, and other insurers; monitor and follow up on claim statuses; and record approved payments and receipts in PAC according to CPF Board confirmations.
**Job Requirements**
- Degree / Diploma in Healthcare Administration / Business or related studies
- Minimum 3 years’ working experience in healthcare industry
- Mature, dynamic and self-motivated with the ability to work with little supervision
- Possess good communication and interpersonal skills
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