Project and Accounts Assistant

4 days ago

Tampines, Singapore SPARTANS ADVISORS Full time

Job Title: Personal Assistant and Customer Services Coordinator

**Job Description**:
Customer Services:

- Resolve customer complaints and ensure customer satisfaction by addressing their needs and concerns.
- Maintain a comprehensive understanding of our products/services to effectively address customer inquiries and provide appropriate solutions.
- Manage customer accounts, update customer information, and track customer interactions in our CRM system.
- Collaborate with other teams to improve the overall customer experience.

Administration:

- Assist with general administrative tasks, including data entry, filing, and document management.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Prepare reports, presentations, and other documents as required.
- Support the team with any ad hoc administrative duties as assigned.

Social Media Content Creation:

- Develop engaging and creative content for our social media platforms, including posts, articles, and graphics.
- Conduct research and stay updated on industry trends to create relevant and compelling content.
- Plan and schedule social media posts to ensure consistent and timely content delivery.
- Monitor and respond to comments and messages on social media platforms.
- Analyze social media metrics and adjust content strategies to maximize engagement and reach.

Schedule Management:

- Maintain and organize the executive's calendar, ensuring appointments, meetings, and events are scheduled efficiently.
- Coordinate and prioritize appointments, manage conflicting demands, and make necessary adjustments to the schedule.
- Remind the executive of upcoming commitments and provide relevant documentation and information.

**Requirements**:

- Minimally a diploma in relevant Business or related field
- Proven experience in client accounts management, customer services, administration, and social media content creation is preferred.
- Strong attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Proficient in using Macbook, Canva and Google Suites.
- Demonstrated ability to multitask, prioritize, and meet deadlines.
- Proficiency in social media platforms (Instagram, TikTok) and tools.
- Creative mindset with the ability to think strategically and generate engaging content.
- Strong problem-solving skills and ability to handle customer complaints with professionalism and empathy.
- Strong organizational and time management skills.

**Salary**: $1,800.00 - $2,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Retention bonus

**Education**:

- Local Polytechnic Diploma (required)

**Experience**:

- Corporate support: 1 year (preferred)

Work Location: In person

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