Product Owner Get Help

**Organization**:At CommBank, we're building tomorrow’s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are waiting to be invented and reimagining products that support our customers and help build Australia’s future economy.

**Job Title**: Product Owner

**Location**: Bengaluru (Hybrid)

**Business & Team**:
Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.

CommSec is Australia's largest online retail stockbroker. It is one of the most highly visible and visited online assets in Australian financial services. CommSec’s systems utilise a variety of technologies and support a broad range of investors. Software engineers within CommSec are offered regular opportunities to work on some of the finest IT systems in Australia, as well as having opportunity to develop careers across different functions and teams within the wider Bank.

**Impact & Contribution**:
The Product Owner (PO) at CommSec will report to the Crew Lead and lead a ‘Value-chain’ Squad within the Crew. The PO will collaborate with other Value-chain and Product Squads in the Crews, other BB Crews and business stakeholders to define the long and short-term priorities that will ensure we achieve our strategic ambitions.

The PO will lead the Squad day-to-day to deliver change and lifecycle activities. They will drive a quarterly prioritisation process for their squad, manage a backlog of initiatives and define metrics and outcomes that align to our strategy. The PO is accountable for leading the squad in the delivery of the prioritised initiatives.

**Roles & Responsibilities**:

- Lead and develop a multi-disciplinary squad that will typically comprise of expertise from across the business (product, process) as well as technology. Create a psychologically safe, inclusive, accountable and high-performance culture.
- A style of leadership that supports delivery of outcomes from a diverse group of people is essential. Experience in leading through change will be particularly helpful as we move to a new way of working.
- Understand the products and the drivers of the business, commercial and non-commercial.
- Design experiences and processes for our customers and staff that optimise available data and where possible are automated / digitised.
- Monitor the outcomes of delivered initiatives to ensure they are as expected and supporting the desired strategic intent.
- Contribute to broader Crew objectives, product strategy development, quarterly prioritisation across the Crew, project delivery planning and execution and at times providing SME representation on initiatives being delivered outside the squad.
- Developing and designing experiences for our customers and staff to address identified needs or opportunities.
- Drive project exploration and inception to ensure alignment of product strategy.
- Support the development of the Crew Memo, and engagement with senior stakeholders/ business units to manage the delivery of Crew Memo.
- Stay abreast of external market trends (including technology, economic, competitors).
- Accountable for continued monitoring and proactive improvements of the end to end Crew risk and control environment. This includes robust product and process governance, identification of issues, escalation and swift resolution of incidents, including remediation and regulatory responses.
- Continuous improvement and simplification of the product suite and end-to-end processes.
- Build and foster strong relationships within the Crew and across the product value chain, including frontline teams, operations, risk, compliance and finance to ensure efficient delivery of strategic initiatives and resolution of issues.
- Address impediments, drive decisions, escalate as necessary

**Essential Skills**:

- Define and deliver the Squad’s product roadmap, vision, and KPIs and manage the Squad’s performance to defined objectives e.g. coaching and OKR tracking
- 10+ years of relevant industry experience as product owner or product manager.
- Release and iterate on a product that meets customer needs and achieves business goals
- Define feature requirements, customer experience, and outcomes
- Drive operational performance, resilience and tech simplification
- Lead the Squad day-to-day to deliver change and lifecycle activities & define and prioritise backlog within a Squad
- Manage interface with stakeholders, processes and infrastructure outside the Squad
- Risk mindset - all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- Excellent stakeholder engagement, influencing and relationship-building