Customer Support Associate

1 week ago

Downtown Core, Singapore Convera Full time

Specialist, Client Services - Singapore

**In your role as a Specialist, Client Services, you will**:

- be responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.
- be providing first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.
- demonstrate high levels of motivatio, able to work under pressure whilst holding customer satisfaction as paramount.
- Effective communication skills are crucial. Additionally, the role requires a strong desire to take ownership and assist team members to drive the team’s overall performance.

**You will ideally have**:

- Primarily, a passion for providing only the best level of customer service to corporate clients. If you have experience of doing so, even better
- Ideally you will have experience within the financial services sector, but this is not essential
- Great communication skills - Excellent Cantonese, English, and Mandarin language skills are essential, as our customers communicate with us in all 3 languages.
- The ability to network and build internal and external relationships at all levels
- Effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint are required.

**About Convera**:
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- Market competitive monthly gross salary
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
- Paid volunteering opportunities

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