Dealer Relationship Manager, Aftermarket, Asia

4 days ago


Singapore Hyster-Yale Group Full time

Job Title

Dealer Relationship Manager, Aftermarket, Asia

**Job Description**:
Job Responsibilities:
Manage Dealers so that they achieve their monthly and annual goals as defined in the Dealer Annual Business Plan, including aspects of Aftermarket Analytics.

Monitor parts distribution performance and customer satisfaction given by the 3PL. Identify areas for improvement and implement programs to address weakness in performance. Monitor inventory levels to increase and maintain a high pick rate.

Support dealers with parts identification activities and the implementation of MDI. Address key dealers’ concerns towards workable solutions involving internal and external stakeholders.

Develop regular parts marketing programs to grow dealer parts opportunity.

Gather competitive information and provide to pricing department.

Assist in training Dealers and their personnel so that they can effectively sell and support the product.

Monthly and Quarterly performance reporting.

Job Requirements:

- A good degree in Business and 5 years of relevant experience in after-marketing and parts management
- Proven track record of successfully managing a dealer network for profitable aftermarket share
- Trained in budget preparation and analysis of financial information’
- Advanced MS Office skills
- Strong communication skills, both written and verbal

Job ID

JC478

Employment Type

Full time

Employment Status

Permanent

Work Hours

40

Travel Required

Location

HYG Asia Pacific Singapore

Address

16 Tuas Avenue 20

Post Code

638827

Field-Based

No

Relocation Assistance Available

No



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