Service Delivery Manager

1 week ago

Toa Payoh, Singapore MyRepublic Full time

**1.Leadership and Collaboration**
- Cross Functional Leadership - Lead a diverse team comprising business and technical experts to deploy effective IT solutions, delivering tangible business value while upholding high levels of customer and partner satisfaction.
- Vendor and Partner Collaboration - Collaborate closely with external vendors, group partners, and internal tech teams, harnessing expertise from within and outside the organization to foster continuous learning and development within the team.
- Central Communication Point - Act as the primary liaison for business stakeholders and various IT domains, streamlining communication and ensuring cohesive service management.

**2.Project and Delivery Management**
- Backlog Management - Provide critical review and oversight of IT backlogs. Manage project activities, enhancements, fixes, and maintenance tasks.
- Agile Delivery Facilitation - Champion the Agile framework for efficient service delivery.
- Project Delivery Oversight - Ensure projects are completed on time, within scope, and budget. Coordinate with cross-functional teams for seamless delivery.

**3.Customer and Stakeholder Management**
- Customer Expectation Management - Lead efforts to influence and manage customer expectations.
- Customer Satisfaction Assurance - Ensure fulfillment of customer expectations with an outside-in approach.
- Client Management - Act as the primary point of contact for key clients. Develop strong client relationships and address concerns promptly.

**4.Process and Standards Adherence**
- Compliance with PMO Standards - Ensure team adherence to Project Management Office standards.
- Issue Resolution Leadership - Proactively anticipate, manage, and facilitate issue resolution.

**5.Financial and Resource Management**
- Manage IT service delivery budget, optimizing costs without compromising quality.
- Ensure optimal allocation and utilization of resources.

**6.Security and Compliance/ Risk Management**
- Ensure IT services comply with regulatory standards and company policies.
- Oversee the implementation of security protocols to protect data and systems.
- Oversee IT projects to survey risks, ensuring timely, scope-bound, and budget-compliant delivery.
- Implement risk management strategies to mitigate project-related risks.

**We think you’ll fit in great with us if you**:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum of 8 years of experience in IT service delivery, with a focus on client satisfaction.
- Strong understanding of ITIL frameworks and service management principles.
- Proven leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects simultaneously.
- Certification in ITIL, PMP, or similar is a plus.

**Salary**: $7,500.00 - $9,500.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

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