Assistant Service Delivery Manager

3 days ago

Toa Payoh, Singapore Huang He Consultancy Pte Ltd Full time

**Brief Description**:
This role requires overseeing multiple small to mid-size accounts. To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a small-scale team of below 20 and ensure SOP is in place.

**Job Descriptions**
- Manage the performance of services and ensure that Service Levels are achieved within the organization.
- Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities
- Engaging the customer and/or vendors to ensure the smooth delivery of services is achieved for all its customers
- Perform staff performance review and career development planning for service delivery managers.
- Oversee and control the efficiency of the systems Operations for all its customers
- Develop and introduce new workflow and processes as needed to improve the overall efficiency

**Job Requirements**
- Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)
- Experience in mid to large scale IT/Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment
- Minimum 2 years of experience as an ASDM or similar role
- Minimum 5 years of experience as a SDM or similar role
- IT Service Management, ITIL Practitioner or ITIL Foundation Certification
- Strong people management, profit and loss management, presentation and communication skills
- Innovative thinker with ability to think out of the box.
- Good customer management experience
- Able to handle demanding customers
- Good time management

**Contract Type**: 12 Months

**Salary**: SGD4,000 to SGD6,000

**Work Environment**: Office

**Location**: Tai Seng and Customer Sites

**Working Hours**: Office Hours Mon to Fri 8:30 am to 6 pm

**Commencement**: Immediate

**Job Types**: Full-time, Contract

Contract length: 12 months

**Salary**: $4,000.00 - $6,000.00 per month

Schedule:

- Monday to Friday

Work Location: One location

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $4,000.00 - $6,000.00 per month

Schedule:

- Monday to Friday

Work Location: One location

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