Application Support

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time

**Job Description & Requirements**:

- Provide 24x7 production support onsite / offsite
- Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
- Prioritize defects and plan for production release based on defect criticality or align with quarterly release
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Support End of Day batch run
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure proper knowledge transfer (KT) from project / development team before enhancement release

**Job Requirements**:

- Degree or Diploma
- Minimum 5 years working experience would be preferred
- Strong technical skills in Open systems such as UNIX or LINUX
- Good communication skills

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