Guest Service Manager

1 week ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

**Job Title - Chief lyf Guard**

The Chief lyf Guard is responsible for managing the lyf Guard team, in addition to performing the role of a lyf Guard. He/she is a multi-faceted Community Manager leader, who revels in creating an inclusive and collaborative community at lyf.
- (A Chief lyf Guard can be referenced to Guest Services Manager roles at current Ascott Properties, and Community Manager roles at co-working and co-living companies).**Major duties & responsibilities**:
**1) **Take care of all lyf residents without imposing themselves by**:
a. Assisting lyf residents with their check-in

b. Encouraging lyf residents to download the lyf app to explore and interact with the lyf community

c. Exploring the various functions of the lyf app with lyf residents

d. Handling any lyf resident queries

e. Conducting tours for lyf residents, business partners, etc.

f. Receiving and conveying messages to lyf residents promptly

**2) **Ensure operational efficiency by**:
a. Tracking room availability

b. Ensuring that processes carried out adheres to corporate guidelines

c. Performing bookkeeping activities whenever necessary

d. Doing regular rounds to ensure cleanliness of property

f. Carrying out light housekeeping/engineering duties and liaising with external vendors for cleaning and maintenance

g. Reviewing the job scope of the lyf Guard team and making improvements to improve efficiency

h. Ensuring compliance of procedures and processes by the lyf Guard team

i. Ensuring all lyf resident registrations and documents are complete and data quality obtained is accurate

j. Ensuring that cash advance/refunds or cash received upon check out are handled properly by lyf Guards

k. Ensuring all lyf resident refunds are submitted to Finance on a timely basis

**3) **Create an inclusive and collaborative community by**:
a. Tracking lyf resident preferences

b. Assisting the Ambassador of Buzz (AOB) to:
i. Execute community initiatives designed to create connections between residents

ii. Supervise events for compliance with house rules and intercede or escalate issues as they arise

c. Solving member related issues to ensure a cohesive community and to manage member expectations

d. Assisting the AOB in curating the events calendar for lyf residents

e. Proactively interacting with lyf residents and provide constructive recommendations to enhance their stay experience

f. Acting as the point of contact for any feedback/complaints by lyf residents

**Job Requirements**
- Diploma and above
- Experience in hospitality not required, but he/she needs to be the right fit in terms of personality and work attitude
- Preferably have experience in events planning and/or social media marketing
- Dynamic and self-motivated with strong verbal and written communication skills
- Passion for entrepreneurial, tech, creative and collaborative communities
- Knowledge of current trends and happenings in the local sector
- A people person and a do-er: be ready to get all hands-on
- Attention to detail with the ability to anticipate and react to the needs of residents’ demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- Interesting skill/talent (lyf skill) e.g.coffee making, bartending, singing, computer geek
- Able to work on shift and weekends Excellent communication, writing and presentation skills, in both English and a local language

Employability Partner: NTUC’s e2i (Employment and Employability Institute)

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