
Call Centre Agent
1 week ago
Job Highlights
- Our Customer Service Team is expanding
- Be part of the world's largest electric car sharing company
- AWS, VB, Allowance & Commission provided
**Job Description**:
**Benefits**:
- AWS & Variable Bonus
- Shift Allowance
- Medical Insurance benefits
- Commission for successful upgrade of membership plans
Key Responsibilities:
- Resolve customers’ enquiries, complaints and feedback
- Assist with membership enrollment process
- Upselling of membership plans to existing customers
- Provide remote technical assistance to customers
- Analyze each situation and escalate calls to the right team
Key Requirements:
- Call centre / customer service environment
- Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
- Excellent team working skills and flexibility in approach to work
- Strong organizational skills, ability to multi-task and detail oriented
- Able to work on rotating shift (5 days from Mondays to Sundays) - 40 hours / week
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: $2,000.00 - $2,500.00 per month
**Benefits**:
- Employee discount
- Health insurance
Schedule:
- Day shift
- Early shift
- Late shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
COVID-19 considerations:
wear mask, Art test every week, spread work desk area
**Experience**:
- Call center: 1 year (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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