Senior Software Engineer, Agent Workspace Platform

Zendesk is looking for a Senior Software Engineer who is motivated and driven to make an impact for the future of customer support. You will be working on challenging problems on the integration to make omnichannel experience possible. This position will be based out of our Asian HQ in Singapore, partnered with dedicated engineers from the team, and working on the building blocks to make outstanding customer support possible.

Our team focuses on the backend side to provide needed pieces so that different product offerings from Zendesk can be brought together into a unified experience. Starting with Support, Chat and Messaging, we are delivering a next generation coordinated product that allows our customers to seamlessly use either channel, as well as Voice, in order to provide scalable customer support.

You’ll be part of this journey, and will work with teams in San Francisco, Melbourne, Montreal, Dublin as well as other teams in Singapore, to take on responsibility and provide the needed components and services so the products can operate on top of it. This will be an exciting engineering opportunity as we integrate our respective systems to the next level - it will be engineering at scale, in terms of traffic, data size and growth, revenue impact, visibility, and strategic significance to the entire business’s future.

**What you get to do every day**:

- Design, code and deliver scalable and reliable backend systems that support our omnichannel integration strategy.
- Lead technical discussion and provide technical mentorship to the team.
- Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
- Identify, track and supervise metrics to ensure stability and reliability of our systems.
- Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
- Participate in all phases of the software lifecycle.
- Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
- Become a key contributor to better working practices across Zendesk.

**What you bring to the role**:

- BA/BS degree or equivalent experience; Computer Science or Information Systems degree preferred
- Previous experience in software engineering making active technical contributions involving web infrastructure or distributed systems.
- Advanced level knowledge with a server-side technology, one of Java, Ruby/Rails or Python/Django
- Solid understanding with one or more of the following data stores and systems: MySQL, Kafka, Elasticsearch, Redis
- Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
- Passion for understanding sophisticated systems, debugging problems, and pushing solutions to production.
- Previous exposure to Kafka Streams or Kubernetes is a plus

**Culture and Perks**

We have 300+ staff in our Singapore office which is home to our highly successful chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. Work with supportive peers that truly care about our customers and deliver value for them.

At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons Perks include fully flexible working, $1500 annual flexi allowance, medical insurance coverage for you and your family, $500 Dental care, home wifi & mobile phone allowance, wfh equipment budget, and 4 months parental leave and more

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.