Senior Software Engineer

Senior Software Engineer - Messaging page is loaded
Senior Software Engineer - Messaging Apply remote type In Office locations Singapore, Singapore time type Full time posted on Posted Today job requisition id R32474 Job Description
Zendesk is looking for a Senior Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product.
You will work with a diverse team of skilled engineers developing a highly-responsive web application. You'll partner with product and UX teams to improve workflows and develop new features.
What you'll do
Build backend systems for our next-generation Messaging platform serving millions of users daily
Create modern experiences on our Agent Workspace product working full-stack
Collaborate with Product Managers, Team Leads, and Designers in small teams using bi-weekly sprints
Contribute to technical design discussions and propose innovative solutions
Ensure platform scalability, performance, and security in collaboration with ops teams
Mentor junior team members through pairing sessions and code reviews
Participate in coding, pull request reviews, and testing
What you bring
Proven software engineering experience with strong capabilities in Java, Python, Ruby, or Go
Working knowledge of JavaScript, Node.JS, and React
Strong understanding of web technologies and frontend-backend interactions
Experience building scalable, distributed systems (Kafka, GraphQL, gRPC experience a plus)
Strong troubleshooting skills using metrics, logs, and traces
Good command of data structures and algorithms
Excellent communication skills with a customer-first mindset
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
About Us
Zendesk
is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
More meaningful moments. Fewer Zoom calls.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
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