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Assistant Front Office Manager

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Singapore CONCORDE HOTEL SINGAPORE Full time

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Ensure all guests are being treated in an efficient and courteous manner that complies with Concorde Hotel Singapore standard
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Manage the training and development of Hosts with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
- Prepare weekly roster and process payroll reports for Front Office team