Customer Success Senior Manager/ Director

12 hours ago

Singapore The Talent Shark Full time

A global leading smart energy management company who owns the world's largest Energy IoT platform, EnOS is hiring They have regional offices across Asia, Europe, North and Latin America and has established global R&D and engineering centres in Denmark, Germany, Singapore and the United States. The Global Digital Hub has been set up in Singapore in early 2018, partnering with Ascendas, Singbridge Group, Sunseap Group, the Solar Energy Research Institute of Singapore, and the Nanyang Technological University. The AI/IoT capacity developing in this Digital hub will be a key base for the business.

Due to significant growth and market demand, we are currently hiring a **Customer Success Senior Manager/ Director** for their Key Accounts. The role focusses on our largest customers and prospects and reports directly to VP of City Infrastructure. It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

**Mission**
- **_Customers_** to ensure they receive the best service, and grow their spend with Envision
- **_ GTM (Go-to-Market) _**_to ensure the right priorities, focus and execution of customer account strategy._
- **_ Finance and our Delivery_**_ teams_ with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time
- **_ Marketing and Partners_** to ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged
- **_ Envision Product Domain leaders_** to ensure customers know about our latest relevant solutions

**Responsibilities**:

- Supporting GTM in operational matters related to customer relationship
- Undertaking value engineering and business benefit tracking/validation
- Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
- Preparing project finances including invoices and planning/forecasting reports
- Supporting GTM in business development activities as required

**Qualifications & Experience**:

- Bachelor Degree in Business Management/Energy/Information Technology or equivalent
- At least 10-15 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management
- Knowledge of Cloud SaaS solutions, IoT will be a plus
- Prior Sales experience is required
- Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
- Experience in renewals, maintenance for long-run business
- Experience in Smart Facility Management & IoT domain
- Keen interest in Net Zero / Renewable Energy
- Excellent organisational, communication and people management skills

  • Senior Customer Success Director

    4 weeks ago

    Singapore Straight Up Full time

    Senior Customer Success Director (Remote) Senior Customer Success Director (Remote) 6 days ago Be among the first 25 applicants Senior Customer Success Director (Remote Opportunity)Use Your Expertise to Guide Meaningful Client TransformationAre you a seasoned professional with a background in customer success, strategic consulting, or client...

  • Customer Success Director

    2 weeks ago

    Singapore Backbase Full time

    Customer Success Director **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage...

  • Director, Customer Success

    2 weeks ago

    Singapore Adobe Full time

    Director, Customer Success & Technical Account Management - AsiaJoin to apply for the Director, Customer Success & Technical Account Management - Asia role at AdobeDirector, Customer Success & Technical Account Management - AsiaJoin to apply for the Director, Customer Success & Technical Account Management - Asia role at AdobeGet AI-powered advice on this...

  • Senior Director, Customer Success Management

    4 days ago

    Singapore Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Director of Customer Success

    1 week ago

    Singapore Blackpanda Pte Ltd Full time

    **Our story**: - Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region. We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber...

  • Senior Director of Client Success

    1 week ago

    Singapore Straight Up Full time

    Senior Director of Client Success (Remote) Senior Director of Client Success (Remote) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. A Meaningful Step Forward in a Purpose-Driven CareerIf you're an experienced professional with a background in client engagement, strategic consulting, or relationship...

  • Senior Director of Client Success

    4 days ago

    Singapore Straight Up Full time

    Senior Director of Client Success (Remote) Senior Director of Client Success (Remote) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. A Meaningful Step Forward in a Purpose-Driven CareerIf you're an experienced professional with a background in client engagement, strategic consulting, or relationship...

  • Senior Director of Client Success

    4 days ago

    Singapore Straight Up Full time

    Senior Director of Client Success (Remote) Senior Director of Client Success (Remote) 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. A Meaningful Step Forward in a Purpose-Driven Career If you're an experienced professional with a background in client engagement, strategic consulting, or...

  • Senior Director of Client Success

    2 weeks ago

    Singapore Straight Up Full time

    Senior Director of Client Success (Remote)Senior Director of Client Success (Remote)1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.A Meaningful Step Forward in a Purpose-Driven CareerIf you're an experienced professional with a background in client engagement, strategic consulting, or relationship...

  • Senior Customer Success Manager

    1 week ago

    Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full time

    We are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...