Customer Success Senior Manager/ Director

3 days ago

Singapore The Talent Shark Full time

A global leading smart energy management company who owns the world's largest Energy IoT platform, EnOS is hiring They have regional offices across Asia, Europe, North and Latin America and has established global R&D and engineering centres in Denmark, Germany, Singapore and the United States. The Global Digital Hub has been set up in Singapore in early 2018, partnering with Ascendas, Singbridge Group, Sunseap Group, the Solar Energy Research Institute of Singapore, and the Nanyang Technological University. The AI/IoT capacity developing in this Digital hub will be a key base for the business.

Due to significant growth and market demand, we are currently hiring a **Customer Success Senior Manager/ Director** for their Key Accounts. The role focusses on our largest customers and prospects and reports directly to VP of City Infrastructure. It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

**Mission**
- **_Customers_** to ensure they receive the best service, and grow their spend with Envision
- **_ GTM (Go-to-Market) _**_to ensure the right priorities, focus and execution of customer account strategy._
- **_ Finance and our Delivery_**_ teams_ with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time
- **_ Marketing and Partners_** to ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged
- **_ Envision Product Domain leaders_** to ensure customers know about our latest relevant solutions

**Responsibilities**:

- Supporting GTM in operational matters related to customer relationship
- Undertaking value engineering and business benefit tracking/validation
- Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
- Preparing project finances including invoices and planning/forecasting reports
- Supporting GTM in business development activities as required

**Qualifications & Experience**:

- Bachelor Degree in Business Management/Energy/Information Technology or equivalent
- At least 10-15 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management
- Knowledge of Cloud SaaS solutions, IoT will be a plus
- Prior Sales experience is required
- Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
- Experience in renewals, maintenance for long-run business
- Experience in Smart Facility Management & IoT domain
- Keen interest in Net Zero / Renewable Energy
- Excellent organisational, communication and people management skills

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