Senior Customer Success Director

Senior Customer Success Director (Remote) Senior Customer Success Director (Remote)

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Senior Customer Success Director (Remote Opportunity)
Use Your Expertise to Guide Meaningful Client Transformation
Are you a seasoned professional with a background in customer success, strategic consulting, or client development—ready to explore something new, purpose-driven, and growth-oriented?
We're looking for a Senior Customer Success Director who brings insight, empathy, and experience to every client conversation. This is a remote role that allows you to do high-level, strategic work in a flexible, digitally connected environment.
This role follows a performance-based structure, compensated through commissions. It's well-suited for individuals who are energized by engaging work and are excited to bring their background into a role that rewards consistency, initiative, and results.
About Us
We're a globally active company in the personal and leadership development space. Our education programs have reached professionals in over 100 countries—from corporate leaders and entrepreneurs to educators, healthcare providers, and legal professionals—each seeking to expand what's possible for their life and work.
Our culture is shaped by integrity, insight, and collaboration. We are fully remote and work within a framework that supports both autonomy and connection. We believe in doing work that feels aligned and delivers lasting value.
The Role: Senior Customer Success Director
This position centers around building high-trust relationships with individuals actively seeking change. You'll guide conversations, uncover client goals, and help them evaluate whether our offerings are the right next step for them.
The environment is structured, supportive, and team-based—yet allows space for self-direction and flexibility. Your role is less about persuasion and more about clarity, connection, and helping others take action aligned with their goals.
What You'll Be Doing

• Facilitate thoughtful conversations with prospective clients through a guided consultative process
• Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
• Manage professional communications using video, CRM tools, and email
• Serve as a trusted guide throughout the client journey
• Contribute to ongoing collaboration with a peer group of high-performing colleagues
• Maintain consistency in outreach, client follow-up, and structured engagement
  

What You Bring

• 7+ years of experience in roles such as customer success, business consulting, or client development
• Clear and confident communication skills in English
• A steady and intentional approach to building trust and offering solutions
• Comfort with digital platforms including CRM, scheduling, and video conferencing tools
• Self-accountability and the ability to stay focused in a remote setting
• Openness to personal development and a drive to support others on their path
  

What You Can Expect

• Remote work environment with flexible scheduling options
• Commission-only structure designed to reward client engagement and consistent performance
• Full onboarding support, mentorship, and access to proven systems
• A professional, mission-driven community that values personal growth as much as client results
• Space to apply your existing skills in a role that invites deeper purpose and impact
  

Please Note
This is a commission-only role. It is best suited to experienced professionals who are comfortable working within a performance-based structure. You'll receive full clarity on expectations, systems, and the support available during the interview process.
Take the Next Step
If you're ready to explore a professionally rewarding path where you can apply your experience in a meaningful new direction, we invite you to apply for the Senior Customer Success Director position.
We look forward to connecting with you.
Skills: relationship management,relationship development,crm,consultative business development,communication,marketing,business development,client development,digital tools,customer,success management,digital communication,team collaboration,client services,consultative sales,digital platforms,digital outreach,customer success,video conferencing,communication skills,sales,zoom,consultative process,customer success management,marketing strategies,digital marketing,client engagement,outreach campaigns,social media marketing,crm tools,time management,leadership,social media,problem-solving,interpersonal skills,strategic consulting,crm systems Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries Professional Training and Coaching

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