Senior Director of Client Success

Senior Director of Client Success (Remote)Senior Director of Client Success (Remote)

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

A Meaningful Step Forward in a Purpose-Driven Career

If you're an experienced professional with a background in client engagement, strategic consulting, or relationship development—and you're exploring new ways to use your expertise with intention—this may be the opportunity to do just that.

We are currently hiring for the role of Senior Director of Client Success, a remote position suited to those who enjoy thoughtful dialogue, long-term impact, and the satisfaction of helping others move forward in their personal and professional growth.

This role is structured around a performance-based, commission-only model. While this approach rewards consistency and engagement, it's best suited for individuals who are comfortable with outcomes-based work and energized by possibility.

About Us

We're a global provider of premium-level leadership and personal development programs. Our community includes professionals from over 100 countries and industries including law, healthcare, business, education, and entrepreneurship. Many of them are seeking more purpose, direction, or impact in their lives and careers—and we provide the tools to help them find it.

What drives our team is a commitment to meaningful change, professionalism, and service. We work in a fully remote, collaborative environment where each team member brings experience, insight, and integrity to the table. If you're inspired by personal evolution and want to contribute to something lasting, you'll feel at home here.

About The Role – Senior Director Of Client Success

As a Senior Director of Client Success, you'll lead high-level conversations with individuals who are actively exploring ways to grow. Your role is to understand their needs, offer guidance, and match them with programs that align with their goals.

Rather than selling, your work will center on insight, alignment, and relationship-building. It's a strategic and service-oriented position designed to bring value to each person you connect with.

Key Responsibilities

• Facilitate meaningful conversations with prospective clients and guide them through our structured decision-making process
• Manage communications professionally through digital platforms, including video calls, CRM systems, and email
• Develop and sustain relationships throughout the client journey with care and precision
• Contribute to digital outreach initiatives via social platforms and marketing tools (training provided)
• Participate in weekly development sessions with peers focused on strategy, communication, and growth
• Stay consistent with engagement, follow-up, and activity tracking in a supportive and self-managed environment
  
  

What You Bring To The Table

• 7+ years of experience in client-facing roles such as relationship management, strategic advising, or success-focused leadership
• Professional fluency in English, with excellent communication and interpersonal skills
• Familiarity with remote work tools like Zoom, CRMs, and scheduling platforms
• A steady, intentional approach to building trust and guiding conversations
• Self-organization, personal accountability, and a collaborative mindset
• An openness to personal development work and the drive to help others succeed
  
  

Why This May Be a Fit for You

• 100% remote position designed to support focused, autonomous work
• Performance-based structure that reflects your engagement and contribution
• A professional, mission-centered team committed to impact and integrity
• Full training, mentoring, and a clear framework for success
• A rare opportunity to bring your skills into a role that's rewarding both professionally and personally
  
  

Important to Know

This is a commission-only position. It is best suited to professionals who are comfortable with outcome-based work and are looking to build their success through consistency, strategy, and authentic engagement. All structure and expectations will be clearly shared in the interview process.

Let's Connect

If you're a client-focused professional looking to apply your expertise in a meaningful new direction—and you're ready for a role that aligns challenge with purpose—we invite you to explore the Senior Director of Client Success position with us.

Apply today to begin the conversation.

Skills: marketing strategies,relationship management,customer success,customer success management,interpersonal skills,social media,crm systems,zoom,marketing,digital tools,digital outreach,communication skills,client engagement,leadership,digital communication,consultative sales,business development,team collaboration,sales,digital marketing,crm,video conferencing,communication,time management,relationship development,customer,social media marketing,problem-solving,consultative business development,success management,client services,strategic consultingSeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionOther
• IndustriesProfessional Training and Coaching

Referrals increase your chances of interviewing at Straight Up by 2x

Sign in to set job alerts for "Director of Customer Success" roles.Senior Director of Customer Success (Remote)APAC Head of Technical Product & Engineering ManagementDirector, Solution Sales Engineering, Asia region (Singapore)Senior Client Relations Director (Remote)Senior Customer Success Director (Remote)Embedded IoT / Edge Solutions Sales Representative, Manager and Director

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---