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Care Consultant
2 weeks ago
**Care Consultant (Customer Service Executive) - Empower Lives Through Compassionate Care**
**About Us**
At Anglo Nurses Pte Ltd, we are dedicated to enhancing the lives of families by providing experienced live-in caregivers and trained domestic helpers. Our mission is to ensure that elderly and disabled individuals receive the compassionate care they deserve in the comfort of their homes. As a leading provider of live-in care in Singapore, we are expanding our team and seeking dynamic individuals passionate about healthcare to join us.
**The Role**
We are looking for an enthusiastic and self-motivated Care Consultant (Customer Service Executive) to be the vital link between families in need and the caregivers who can support them. This role is perfect for someone who enjoys meaningful interactions, thrives in a dynamic environment, and is committed to making a positive impact.
**Key Responsibilities**
- Respond to customer inquiries via phone and face to face —no cold calling required.
- Understand clients' home care needs and match them with suitable caregivers or trained maids for elderly care.
- Conduct interviews between employers and potential caregivers.
- Prepare caregiver profiles and manage the selection process.
- Explain regulatory requirements and agency contractual terms to employers.
- Conduct post-placement follow-ups, providing counseling and mediation as needed.
- Maintain positive customer relationships and handle administrative tasks.
- 5-day work week, office hours, 9:30AM - 6:30PM, Rest day on one weekday and one Sunday (*Off days are not consecutive).
**What We Offer**
- **5-Day Work Week**: Office hours (9:30 AM - 6:30 PM); rest day on one weekday and one weekend day (currently on a Sunday, but might be Saturday / Sunday in the future)
- **Purpose-Driven Work**: Enjoy job satisfaction through helping families secure well-trained caregivers
- **Mentorship & Training**: Receive guidance, structured onboarding, and continuous development
- **Attractive Benefits**:
- 14 days of annual leave
- Birthday leave
- Performance and annual bonuses
- Medical & dental reimbursements
- Salary commensurate with experience
**Qualifications**
- **CEI certification is preferred; willingness to obtain certification before starting is acceptable**:
- Minimum diploma in any field.
- At least 2 years of desk-bound work experience.
- Excellent interpersonal and communication skills.
- Proficient in spoken and written English; (Bonus: Bahasa Indonesia / Melayu to converse with MDWs from Indonesia).
- Competent in MS Word and Excel.
**Join Us**
**Job Types**: Full-time, Permanent
Pay: $3,000.00 - $3,500.00 per month
Schedule:
- Holidays
- Weekend availability
Work Location: In person
