Boutique Consultant

**Job description**:
**We are looking for Boutique Consultants for various Prestige/Luxury brands under the Swatch Group in Singapore.**

**As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands**

Sales and Customer Experience
- Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets
- Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
- Follow sales call with potential customers
- Generate and expand records on customer database
- Upsell, propose products to customer and maintain a luxury customer experience.
- Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.
- Propose customers for, and participate in, local activation events in line with the Brand
- Attend to walk in customers on any watch repair/related enquiries liaising with customer care
- Placing orders for accessories, ensuring stock is up to date and available
- Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations
- Work closely with other team members to ensure a seamless and efficient boutique operation
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
- Understand and adhere to all operating and security guidelines
- Respect the standard operating procedures in handling all timepieces including the proper maintenance.

**Profile**:

- Previous experience in retail or sales, preferably a luxury Retail Boutique or Hospitality industry will be advantageous
- Excellent customer service with strong interpersonal skills.

**Professional requirements**:

- Intellectual curiosity and a passion for learning

**Languages**:

- Excellent command of English. Any other local language is an asset.