Customer Experience Associate

1 week ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. The Business Planning Manager will perform research on potential threats and opportunities and prepare business plans, reports, forecasts, and analytical models.
【 What you will be doing 】
[Customer Care]
- Provide excellent customer experience via all relevant communication channels.
- Handle customers’ enquiries, feedback and reservation
- Resolve customers’ concerns and answer customers’ questions to the best ability
- Recommend possible products to meet the customers’ needs
- Accurately record all feedback/compliant and provide solutions for improvements
- Maintain strong partnership with the Customer Centre team & Fulfilment Centre

[Admin]
- Liaison between respective external team and frontline staff from goods order and goods delivery
- Assist with day-to-day tasks and coordinate projects
- Liaise and work closely with relevant parties to obtain the necessary information
- Provide administrative support to Omni-Channel
- Communicating campaign deliverables, objectives and timelines to internal and external stakeholders
- Prepares market research to identify marketing opportunities and summarise sales data

[General]
- Any other duties which may be assigned by the immediate supervisor/manager from time to time.
- ** Requirement**:
【 What they are looking for 】
- Ability to partner with multi-departments
- Problem-solving skills and meticulous attention to detail
- Good organisational skill
- Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
- Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
- ** Working Hour**: 9:00 ~ 18:00
- ** Benefit**:
【 What they are offering 】
- Offering attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days (Maximum up to 18 days)
- Medical Leave
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage

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