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Manager, HR Services

2 weeks ago

Singapore Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, HR Services

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

People Services is a part of Mastercard’s Global Business Services Center (GBSC) HR shared service center and is responsible for ensuring support in resolving employee’s HR inquiries and supporting HR programs and processes on a global basis.
- Have you supported a global operations function responding to and resolving employee inquiries, either in HR or another functional area?
- Do you have experience managing resources in a help desk or shared service center environment?
- Are you passionate about supervising daily activities within a department including mentoring, motivating and coaching a team?
- Do you have experience or an interest in supporting HR programs and processes?
- Do you have a passion for people?
- Are you an HR professional with high energy and commitment to developing a high energy, responsive team?
- Can you demonstrate your ability to lead thoughtful decision making and be flexible in a fast paced, deadline focused, changing environment?

Role
- Supervises, coaches, and develops a work group/team
- Ensures own team(s) compliance to goal setting and performance appraisal process
- Ensures adherence to established policies, procedures, and service level agreements are met
- Responds to escalated HR inquiries and partners with HR systems team to implement preventative solutions
- Identifies and implements opportunities to improve internal customer support strategies
- Builds and maintains positive work relationships with members of other teams in Global HR and other GBSC functional areas to communicate effectively and to ensure compliance with cross-team responsibilities
- Trains HR tier 1 People Services/Service Center staff
- Manages confidential data in a professional manner according to Mastercard HR privacy code of conduct
- Participates in acquisition integrations from initiation through implementation ensuring compliance from an audit perspective
- Ensures accurate, current and complete information within the internal HR knowledge base
- Operates in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions

All About You
- Ability to lead, coach and motivate organization effectively with proven track record of leading a team in an HR Department
- Demonstrated ability to work independently and lead groups to complete time-sensitive projects within internal and external deadlines
- Proficient in HR concepts and terminology
- Strong communication, both orally and in writing in a clear and straight-forward manner
- Ability to make decisions and solve problems while working under pressure
- Ability to manage the work of a fast paced department
- Strong relationship-building skills and the ability to work with people at all levels in the organization
- Highly organized individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction are needed

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandator