Senior Executive

1 week ago

Singapore Singapore Airlines Full time

We are seeking a dynamic and innovative individual to join our team. This role is pivotal in developing and implementing new and existing inflight and lounge food and beverage (F&B) concepts, including the selection of new serviceware and glassware.

**Key Responsibilities**

1. Development of New and Existing Inflight & Lounge F&B Concepts:

- Conduct market research and analyze current F&B trends to develop innovative and appealing inflight and lounge offerings.
- Collaborate with culinary experts to create unique food and beverage offerings that align with SIA’s image and customer expectations.
- Select and source new serviceware and glassware that enhance the overall dining experience and ensure durability and cost-effectiveness.
- Develop, co-ordinate and implement detailed plans for the rollout of new F&B concepts, including cabin crew training on inflight offerings and service protocols.

2. Coordinate New and Existing F&B Equipment Requirements:

- Determine equipment requirements for F&B concepts in collaboration with culinary and cabin crew teams.
- Liaise with Procurement Department for evaluation, selection and purchase to ensure cost-effectiveness and quality.
- Maintain detailed documentation of design processes, specifications, and project progress.
- Carry out and coordinate fit-checks of inflight equipment and organize both ground and operational inflight trials of equipment to assess their performance.
- Review performance of inflight equipment for feedback to suppliers or carry out any modifications for performance improvement.

3. Collaboration with Cabin Crew and Operational Teams:

- Work closely with cabin crew and operational teams to review and refine service processes and workflows.
- Ensure seamless integration of new and existing serviceware into daily operations, enhancing efficiency and service delivery.
- Gather feedback from cabin crew and operational teams to continuously improve service processes and address any challenges.

**Requirements**:

- Bachelor’s degree in any related discipline.
- Excellent project management and organizational skills.
- Strong vendor engagement and management skills.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in Microsoft Office Suite.
- Knowledge of current F&B trends and best practices, and inflight service procedures will be an advantage.

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