Vc Bridge Operator

2 weeks ago

Singapore Kinly Full time

Role**:VC Bridge Operator**

Location**:Singapore**

Salary**:$4,200 - 4,800 per month (dependent on experience), plus company benefits**

Hours**:40 hours per week**

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a new opportunity for a proven Video Conferencing Bridge Operator to join our team, working at our global customer site, to deliver remote technical audio / video support for across their global estate.

**Key responsibilities**:

- Schedule and launch video calls
- Maintain and manage the TMS/EMS systems
- Carry out test calls when applicable for all VC bookings
- Input new VC systems into client database
- Carry out remote VC training and tests with new and existing sites as and when applicable
- Provide remote assistance via VC infrastructure if end points are having problems connecting
- Liaise internally with Global Services team on cases and perform any troubleshooting when required
- Carry out health checks for all VC service faults with contacts to see if fault can be rectified
- Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally
- Arrange for moves and reconnection of VC systems as and when needed
- Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction
- Assist with the maintenance of the global VC environment

**Skills and experience**:
**If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.**

**About Kinly**

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

**Why Kinly?**

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

**Equal Opportunities**:

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