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Av/vc & Events Supervisor

3 weeks ago

Singapore Milestone Technologies, Inc. Full time

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:

- The AV/VC Supervisor is responsible for managing the activities and responsibilities of the AV/VC break/fix and events teams that provide global support for our client. As a part of the management team, the AV/VC Supervisor is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed service levels.- This role will support collaboration meetings using both remote and onsite AV systems. Meetings include All Hands events, webcasts, and smaller sessions, globally. Support of various media events and training sessions will also be required. This role will also require a solid understanding of collaboration tools such as Zoom, Zoom Phone, Slack, Neat, Cisco. This position will also be responsible for properly troubleshooting, escalating problems, and making recommendations for repairs and upgrades. Daily task reporting, scheduling, and staff reports are included duties.- Works directly with Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to goals and expectations of client-specific key performance indicators.
- Leads and provides coaching for technicians when workflow deficiencies are identified.
- Conducts regular 1 to 1 meetings with local and regional team to provide guidance and support.
- Audits Ticket data to ensure ticket handling quality meets or exceeds expectations.
- Observes and reports on service trends across individuals and team as a whole.
- Attends and provides input during weekly team meetings and leadership syncs.

**Required Skills**:

- Works directly with Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to goals and expectations of client-specific key performance indicators.
- Leads and provides coaching for technicians when workflow deficiencies are identified.
- Conducts regular 1 to 1 meetings with local and regional team to provide guidance and support.
- Audits Ticket data to ensure ticket handling quality meets or exceeds expectations.
- Observes and reports on service trends across individuals and team as a whole.
- Attends and provides input during weekly team meetings and leadership syncs.
- Set-up and break down audio-visual equipment for meetings and events, such as, projectors, microphones, speakers, etc.
- Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting.
- Communicate with users regarding requirements for upcoming meetings.
- Connect Windows and Mac devices to Audio Visual equipment.
- Instruct users in operation of equipment, if necessary.
- Document/update standard operating procedures
- Interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.
- Act as Supervisor to the AV/VC team, approving timecards, time off and other administrative duties.

Preferred Skills:

- Minimum of 4 years’ experience in audio visual or related field
- Strong leadership skills
- Process improvement minded individual with ability to streamline and improve workflow
- Strong customer service skills with the ability to communicate effectively
- Strong focus and organizational skills
- Experience in bridging and planning global meetings
- Self-motivated and strong coordinating skills
- Understanding or willingness to learn wiring diagrams
- Basic knowledge of AV integration and installation
- Demonstrated ability to work independently and prioritize multiple competing tasks
- Exposure as operating technician for live audiovisual special events
- Experience as operating technician, as well as planning and execution of live audio visual special events

**Compensation**:
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that