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Ticketing Officer

2 weeks ago

Jurong East, Singapore Science Centre Singapore Full time

**Position Overview**

Science Centre Board is looking for a suitable individual to fill the position of Administrative Assistant for the Singapore Amazing Flying Machine Competition. He/She will be responsible for the running and coordinating the day-to-day administrative duties in support of the Project Officer (SAFMC). These duties include (and are not restricted to):
**Reconcile Gevme revenue collection file with our Bank Statement**
- Check double payment errors
- Check for discrepancies where payment is collected but cancelled / incomplete orders
- Check for discrepancies for completed orders, but payment NOT reflected / collected in bank statement
- Tally revenue collection amount against bank statement
- Perform revenue apportionment to attractions / activities / workshops / events

**Refunds**
- Follow up on every refund request
- Process refund in Gevme Ticketing System
- Submit refund details to Finance department to process refund back to credit cardholders

**Attraction / Event setup**
- Work with various department to setup attractions, workshops, events

**Capacity Management**
- Configure & allocate capacity & timeslots carefully for various combo tickets & single tickets

**Calendar Management**
- Configure operating days (including peak & off peak days)

**Ticket Creation**
- Work with various department to create various tickets** **for attractions, workshops, events (e.g. public events / school events)
- Configure ticket properties (name, price, ticket sales date)
- Assign each ticket to relevant attractions / activities
- Toggle peak & off peak days in every attraction & every active tickets
- Update ticket details in Ticket Master File

**Create unique promo codes for open-dated tickets **for travel agents / corporate clients**
- Configure promo code properties (code, ticket name, discount details, number of usage per promo code, date duration)
- Generate unique promo codes in Gevme Ticketing System
- Update unique promo codes in Promo Code Excel file

**Manage generic promo codes for promotion partners** (E.g. Discounts for UOB bank, Passion cards, NTUC members)
- Configure promo code properties (code, ticket name, discount details, number of usage per promo code, date duration)
- Generate promo codes in Gevme Ticketing System

**Requirements**:
The suitable individual should preferably be able to work up to **3 to 6 months**. He/She will also be expected to provide similar assistance in the other projects of the department and perform duties as required as an employee of the Centre. He/She should preferably be **proficient in MS Office**, with exceptional knowledge of Excel and Word, working knowledge of Google Docs and is comfortable interacting with the public (ie students, parents and teachers).

**How to apply**:
Interested applicants should follow the below steps, stating full personal and career details, current and expected salary and contact number within the form.
- Download and complete the Job Application Form

**Address**: Human Resources Department, Science Centre Singapore, 15 Science Centre Road, Singapore 609081