L1 Helpdesk Support

2 weeks ago

Jurong, Singapore GECO Asia Full time

**Job Requirements and Qualifications**:

- Accenture Delivery Methods (ADM)
- ServiceNow ITSM Incident Management (P1 - Beginner)
- Strong communication skills in handling responses to end-users’ via E-mails, or ticket platforms.
- Proficient in MS Office Suite (i.e MS word, PowerPoint, Excel)
- Proficient in configuring Microsoft SharePoint.

**Job Roles and Responsibilities**:

- Day-to-Day Level 1 incident/problem management ticket support and SLAs tracking.
- Drafting and maintaining of Operations documentation/User Guides.

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