L3 Operation Support

2 weeks ago

Downtown Core, Singapore Intellect Minds Pte Ltd Full time

**We are a fast growing company that aims to help you with all in job finding matching to your skills.**:
**1. Configuration Management**
- **Support Application Build and perform deployment**:

- **Support and contribute to Application server and Webserver Performance Tuning**:

- **Support Application/Web Server Security and Application security configuration**:

- **Service start / stop**:

- **Configuration of JMS, Topic, Queue & Listener Port.**:

- **Decommission of services**:

- **Initial trouleshooting for Application not Responding, deployment failures, basic WebLogic/WebSphere/webserver issues & escalate to L3 for further analysis.**

**2. System Monitoring**
- **Monitoring is expected across multiple platforms (as an example (App-Dynamics, ITRS, ITM, K20, SMD, SPLUNK etc.) this is not an exhaustive list**:

- **Work in with Integration team to setup and support monitoring tools**:

- **Perform periodic health check and business readiness checks of the Production and Non-Production environments.**

**3. Deployment Management**
- **Support Application Deployment using manual / Automated (CICD) deployment**:

- **RLM/U-Deploy Jobs creation and deployments**:

- **Input file creation for SSD deployment**:
**4. Patch Management**
- **Upgrade/ I-Fix/ Patching Middleware components (VTM, GEM etc.) within the timeline**:

- **Install and upgrade JDK, SSO packages**:
**5. Continuity management**
- **Build initial playbooks for identified recovery scenarios**:

- **Schedule and facilitate regular recovery testing within the CTI COB testing requirements**:

- **Drive automation of service recovery procedures**:

- **Asset and Configuration management**:

- **Develop initial end to end documentation of in-scope services**:
**6. BCM/FIM management and remediation**
- **Inventory and reconciliation in Citi systems.**:

- **Compliant to BCM and FIM requirements**:

- **Remediation of BCM and FIM exceptions within the timeline**

**7. ITIL Management**
- **Middleware component configuration**:

- **Interact with Development Team, Subject Matter Experts & other groups to report findings and suggestions.**:

- **Participate in Development calls to understand new releases and initiatives.**:

- **Weekly /Monthly reports and MOR**:

- **Activity Signoff mails from Application team**:

- **Centralized tracking of SSL certs and renewal**:

- **Incident management including root cause analysis.**:

- **Raising Cases and provide logs/basic information to vendor for Middleware issues**:

- **Scripting**:

- **Management Meetings**

**8. Incident and problem management**
- **Receive escalation from L2**:

- **Create and track problem records with Problem management and close out within SLA**:

- **Lead thorough root cause analysis and facilitate engagement from all L3 teams**:

- **Review of all major tickets to determine areas of efficiencies and improvements**

**To your success**
**The Recruitment Team**
**Intellect Minds Pte Ltd (Singapore)**:

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