Junior Operations Support

2 weeks ago

Downtown Core, Singapore Anotech Singapore Full time

As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user reports.

**Responsibilities**:
Operations Support
- Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks,..
- Ensure proper Platform Administration and admin requests OLA fulfillment.
- Assist in troubleshooting issues and errors within the ServiceNow platform.
- Weekly report to Global Operation Group leader.

Contribution to SRE (Site Reliability Engineering) activities:

- Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
- Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement
- Actively participate in ServiceNow implementation and integration projects.
- Contribute to the testing and quality assurance processing during project rollouts.

Training
- Conduct regular training sessions for employees and contractors.
- Maintaining knowledge base articles for end users.

RampUp:

- Ramp Up Knowledge in ServiceNow Platform technology
- Become a Certified System Administrator

**Knowledge, Skills and Experience**:

- Bachelor or master’s degree in information technology,
- Experience in Systems / operations / IT.
- Basic knowledge of ITSM principles
- Knowledge in Security
- Experience in IT project management, DevOps/Agile
- Fluent in English
- Excellent analytical and problem-solving skills.
- Strong communication and organizational abilities.
- Ability to document processes, configurations, and user guides clearly and effectively.
- Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.
- ServiceNow certification (eg. ServiceNow Certified System Administrator)

**Job Type**: Permanent

**Salary**: $3,000.00 - $5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Retention bonus

Work Location: In person

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