Senior Associate, Seller Program

5 days ago

Singapore Lazada Full time

Location:
**Singapore**
- Department: Supply Chain & Logistics- Location: Singapore**Responsibilities**:

- Lead the analysis of seller program data and metrics to uncover trends and identify opportunities for optimisation.
- Uphold rigorous governance and standardisation across program frameworks by partnering with regional and local stakeholders.
- Oversee seller performance within respective programs, providing strategic insights to enhance program design, governance, and user experience while ensuring timely incentive disbursements.
- Collaborate strategically with cross-functional teams, including Regional Seller Programs, Commercial, Finance, and Product, to implement operational enhancements and resolve performance-related challenges.
- Develop and oversee comprehensive reports tracking key performance indicators (KPIs) while delivering regular updates to stakeholders.
- Work closely with Seller Engagement to strategies external seller communications, and with the Customer Care team to effectively manage seller inquiries.
- Remain abreast of industry trends, best practices, and emerging mechanics in e-commerce operations to inform strategic decisions.

**Job Requirements**
- Bachelor's degree in a relevant discipline
- A minimum of 5-7 years of experience in e-commerce operations, retail, or consumer goods, with a proven record of leading programs or initiatives.
- Strong analytical acumen with the ability to interpret complex data sets and derive actionable insights.
- Highly organized, detail-oriented, and driven; project management experience is highly desirable.
- Exceptional communication and interpersonal skills, effective in fostering collaboration within cross-functional teams.
- Ability to excel in a fast-paced, dynamic environment and adapt to evolving priorities.
- Proficiency in MS Excel & PowerPoint; familiarity with additional operational tools and systems is a plus.

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