In-room Dining Supervisor

5 days ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

**Key Responsibilities**
- Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.
- Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.
- Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.
- Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.
- Handle guest feedback and complaints professionally, ensuring quick and effective resolution.
- Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.
- Maintain stock levels and inventory for in-room dining supplies.
- Ensure compliance with all food safety, hygiene, and sanitation regulations.
- Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.
- Prepare reports on daily operations, guest feedback, and team performance as required.

**Job Requirements**
- Minimum 2-3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.
- Strong knowledge of in-room dining operations and high-end guest service.
- Excellent communication and interpersonal skills.
- Flexible to work shifts, including weekends and public holidays.
- Knowledge of POS systems and basic administrative reporting.

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