In-room Dining Manager

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

Responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of food and beverage service. Maintaining a strong and efficient team while creating loyal and trustworthy staff who take pride in their work, thereby providing the highest level of service.

**The Role**:
**A. **Leadership of the Outlet**
- Provide overall leadership and management for In-Room Dining.
- Analyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on track
- Attend departmental meetings, line-ups and other training as scheduled
- Manage the operations of the In-Room Diningwith the assistance of the F&B Supervisors
- Hold briefing with staff for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
- Ensure the outlet is adequately staffed to deliver the required service standards, including attending interviews for recruitment efforts
- Ensure a fair staff appraisal and evaluation process
- Identify deserving staff for appreciation and progression

**B. **Maintain Guest Experience**
- Provide guest with an enjoyable and expertly in-room dining experience
- Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction
- Check in with guests to assess guests' satisfaction levels for guest experience improvement

Talent Profile:
1. Minimum 7 years of relevant experience in In-Room Dining or Hotel Food & Beverage Outlets.

2. Possess food hygiene certificate

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