In-room Dining Manager

6 days ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

The In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.

**The Role**

**In-Room Dining Operations**
- Provide overall leadership and management for In-Room Dining
- Analyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on track
- Attend departmental meetings, line-ups and other training as scheduled
- Manage the operations with the assistance of the F&B Supervisors
- Hold briefing with colleagues for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
- Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
- Provide guest with an enjoyable and expertly served in-room dining experience

**Drive Service and Operational Excellence**
- Handle guest complaints by following the procedures and ensuring guest satisfaction
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Analyze guests' feedback to ascertain guest service delivery gaps
- Ensure compliance with hotel policies and procedures, including safety and security protocols

**Manage Team**
- Manage the human resources in the department to attract and retain employees
- Review talent capability and develop high potential employees for the department
- Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
- Support and actively participate in the planning and execution of the hotel's overall staff development and retention efforts

**Talent Profile**
- Minimum Diploma education or equivalent
- 7 years of supervisory experience at luxury hotels/resorts
- Prior experience in managing a team in luxury hotels/resorts
- Possess Singapore's Food Safety Certification

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