Guest Experience Associate

To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. - To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests. - To...

Able to perform guest check-in/check-out and cashier duties - Ensure sufficient guest rooms and perform rooms block when necessary - Handling guest inquiries with knowledge and ensure the safety of customers - Manage customer satisfaction and handle complaints from guests - Coordinating with housekeeping and ensure the workflow is running smoothly - Prepare...

Job Reponsibilities: - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with guests Offer assistance with certain tasks - Address customer complaints and escalate to Guest Relations Manager when needed Job Requirements: - With relevant working experience in customer service role - Able to...

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**Position Summary**:Duty Manager is responsible for overseeing all aspects of the front office operations, ensuring guest satisfaction, and maintaining efficient administrative processes. **Key Responsibilities**: **Guest Services**: - Supervise the front desk team to provide exceptional guest services. - Ensure excellent customer service by addressing...