Duty Manager

20 hours ago


Bukit Merah, Singapore Link Hotel Singapore Pte Ltd Full time

**Position Summary**:Duty Manager is responsible for overseeing all aspects of the front office operations, ensuring guest satisfaction, and maintaining efficient administrative processes.

**Key Responsibilities**:
**Guest Services**:

- Supervise the front desk team to provide exceptional guest services.
- Ensure excellent customer service by addressing guest inquiries and resolving issues promptly.
- Supervise the check-in/check-out process, ensuring efficiency and accuracy.
- Managed personalized reception services for VIP guests.
- Assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided. Meet and show VIPs to their rooms.
- Handle guest complaints and implement appropriate solutions.
- Address guest inquiries, concerns, and ensure a positive guest experience.

**Staff Management**:

- Supervise front desk, housekeeping, and other operational staff during the assigned shift.
- Recruit, train, and supervise front office staff.
- Conduct regular performance evaluations and provide feedback.
- Schedule staff to ensure adequate coverage.

**Administrative Tasks**:

- Oversee check-in/check-out processes, reservations, and room assignments.
- Handle billing, invoicing, and financial transactions.
- Maintain cash float amount in accordance with expected occupancy. Authorize rate and room changes, paid out, cash advances, acceptance of cheques according to SOP and credit policies.
- Monitor room inventory to maximize utilization of rooms to generate higher revenue.
- Log in DM log on any incidents or complaints from guests

**Quality Assurance**:

- Monitor and maintain cleanliness and orderliness at the front desk and lobby.
- Conduct regular inspections of guest rooms for quality assurance.
- Implement and enforce hotel policies and procedures.

**Communication**:

- Liaise with other departments to coordinate services and resolve issues.
- Maintain effective communication with guests, addressing their needs.

**Training and Development**:

- Conduct ongoing training programs for front office staff.
- Keep the team informed about hotel offerings, promotions, and policies.

**Budget Management**:

- Assist in budget planning for the front office department.
- Monitor expenses and revenue, ensuring financial goals are met.

**Communication**:

- Maintain effective communication with other departments and shift managers.
- Provide detailed shift reports to upper management.
- Communicate with guests, ensuring their needs are met.

**Shift Coordination**:

- Oversee the scheduling of staff for the assigned shift.
- Coordinate with other duty managers for smooth transition between shifts.
- On commencement of shifts to check on the handover log for messages and follow up actions. Ensure keys in custody are handed to authorized personnel. Initiate correspondence regarding enquiries, reservations and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

**Operations Oversight**:

- Monitor hotel facilities and services to ensure they meet quality standards.
- Conduct regular inspections of rooms and public areas for cleanliness and maintenance.
- Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guests’ undesirable conduct in rooms/public areas or undesirable persons loitering around
- Coordinate with various departments to ensure a seamless guest experience.
- Responsible for overseeing the evacuation of staffs and guests during fire drill /real situation in the absence of the Safety and Fire Manager

**Qualifications and Requirements**:

- Diploma in Hotel Management / Tourism Services or related field.
- Minimum 3 years of supervisory experience in Hotel Front Office or equivalent.
- Proven experience in front office or guest services management.
- Strong leadership and organizational skills.
- Excellent interpersonal and communication abilities.
- Knowledge of hotel management software and reservation systems.
- Ability to handle challenging situations and provide effective solutions.
- Possess initiative and the ability to manage multiple tasks at once
- Energetic, confident and driven with the ability to adapt quickly to situation
- Ability to build a strong relationship with guests and internal colleagues

**Job Types**: Full-time, Permanent

**Salary**: $2,200.00 - $3,000.00 per month

**Benefits**:

- Food allowance

Schedule:

- Shift system

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- three: 3 years (required)

Work Location: In person


  • Management Trainee

    20 hours ago


    Bukit Merah, Singapore Creative Eateries Full time

    This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages. ESSENTIAL DUTIES AND RESPONSIBILITIES Assisting the Restaurant Manager in working with chefs and other personnel to plan menus in line with the brand’s...

  • Restaurant Manager

    2 weeks ago


    Bukit Merah, Singapore Wine Connection Full time

    **Salary from SGD 4,000** **Job type: Full time**: - Maintain effective communications with relevant personnel at all levels. - Identify and delegate responsibilities to staff to ensure objectives are met through excellent service. - To ensure utilization of resources to maximize performance in outlets. - Handle guest and staff complaints in a courteous and...

  • Senior Manager

    1 week ago


    Bukit Merah, Singapore SG Enable Ltd Full time

    **Overall Job Responsibility**: - Support the Governance and Service Excellence (GSE) division in its functions as the programme office for SG Enable’s Enterprise Risk Management (ERM) - Support GSE in the maintenance of the personal data protection management programme of SG Enable - Support the division in building the awareness and capabilities of...

  • Restaurant Manager

    2 weeks ago


    Bukit Merah, Singapore Creative Eateries Pte Ltd Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Assisting Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers. - Work with chefs for efficient provisioning & purchasing of supplies, to estimate food and beverage costs. - Supervise portion control and quantities of preparation to minimize waste....

  • Operations Manager

    5 days ago


    Bukit Merah, Singapore EM Service Pte Ltd Full time

    **Responsibilities**: - Overall in-charge of day-to-day operations of the hostel. Will lead a team of officers/admins handling all operations relating to the hostel - Main contact person for all liaisons with external and government agencies - In-charge of the facilities as well as upkeeping of the hostel - Participate in the various marketing activities to...

  • Retail Manager

    2 weeks ago


    Bukit Merah, Singapore Wine Connection Full time

    **Salary from SGD 2,800** **Job type: Full time**: - Manage operational activities in the store - Expand and develop on company’s product knowledge - Handle customer, staff complaints and feedback - Ensure that the sales goal is clear and achievable by staff - Proficient in the store’s operational system - Ensure overall cleanliness of the retail...

  • Management Trainee

    2 weeks ago


    Bukit Merah, Singapore Creative Eateries Pte Ltd Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Assisting the Restaurant Manager in working with chefs and other personnel to plan menus in line with the brand’s culinary direction. - Work with chefs for efficient provisioning and purchasing of supplies. - Estimate food and beverage costs. - Supervise portion control and quantities of preparation to minimize...


  • Bukit Merah, Singapore Living Expert Pte Ltd Full time

    **Key Responsibilities**: - Provide administrative support to the Sales & Project team. - Prepare and manage purchase orders, delivery orders, sales orders, tax invoices, and other necessary documents. - Handle internal and external coordination of purchase orders. - Assist in purchasing activities and liaise with suppliers and...


  • Bukit Merah, Singapore Singapore LNG Corporation Pte Ltd Full time

    **Manager (Finance) (Treasury)**: - 25 Jun 2025 **General Overview** The incumbent will be involved in the full spectrum of corporate treasury and finance functions including optimisation of the company's working capital and foreign exchange management, back office confirmation and settlement activities, and treasury reporting. In addition, you will be...

  • Retail Shop Manager

    20 hours ago


    Bukit Merah, Singapore Wine Connection Full time

    **Salary from SGD 2,800** **Job type: Full time** **Posted on 30-Aug-21**: ***Job Highlights**: - Internal promotion (career growth) - Annual performance & performance bonus - Company expandingBirthday gifts - Employee discounts - Medical allowance - Manage operational activities in the store - Expand and develop on company’s product knowledge - Handle...