Chatbot Support Intern

2 weeks ago


Singapore Prudential plc Full time

Chatbot Support Intern

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Implement initiatives to improve usage of chatbots:
enquiries.
- Work with Technology team to explore areas of improvements and fix existing defects
- Create bulletins, newsletters, updates on chatbot contents and features

Facilitate chatbot engagement activities such as induction training, focus group, agency engagement, etc

Training the chatbot by:

- Build conversations that customers and/or advisors can connect with the response when they interact with the bot
- Study the pattern of users and their usage journey, review key metrics and reports, make updates to existing

conversation experiences based on review of user interactions.
- Support in chatbot migration to new platform Support in knowledge contents reorganization/transition activities
- Perform various testing on the FAQs and features on various platforms and provide feedback to the vendor
- Assist manager to prepare various analytics and reporting

What you would gain from this internship:

- Good working knowledge on chatbot & Generative AI
- Basic knowledge on reporting (PowerBI, SQL)
- Basic knowledge on how to design bulletins, EDMs, etc

Job ID 24060060


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