
Customer Support QA
18 hours ago
Customer Support QA & Chatbot Specialist
Join to apply for the Customer Support QA & Chatbot Specialist role at Windranger Labs.
About UR
UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place. Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.
Responsibilities
Provide timely and professional support to customers across multiple channels (Zendesk, email, chat, or Telegram if necessary).
Conduct regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards.
Collaborate with the team to improve chatbot workflows, content, and performance.
Assist in documenting support processes and best practices.
Contribute to overall customer experience improvements by sharing insights and feedback.
Requirements
At least 1–2 years of experience in Customer Support or a related role.
Familiarity with Zendesk or similar support platforms.
Experience in QA for customer service.
Knowledge of chatbot systems (setup, optimization, or bot training).
Strong written and verbal communication skills in English.
Detail-oriented, with the ability to identify process gaps and suggest improvements.
A team player with a problem-solving mindset.
If you are passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we would love to hear from you
We consider all applications. If you think you have valuable experience to bring to the organization, but don’t necessarily meet all of the criteria for the role, we still want to hear from you.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr
-
QA Support Specialist
2 weeks ago
Singapore beBeeQuality Full time $60,000 - $120,000Job Overview\This is a QA Engineer position that involves overseeing all QA support activities and initiatives in the work cell.\
-
Executive, QA
2 weeks ago
Singapore SATS Full time**Key Responsibilities** - To provide support in the incoming chilled/frozen goods inspection and product returns on food safety and quality aspects. - To conduct product inspections and evaluation based on risk assessment to ensure conformity to product specifications and produce a written report. - To regularly review on the risk assessment of the QA...
-
QA Engineer
1 week ago
Singapore FRONTKEN (SINGAPORE) PTE LTD Full time**Responsibilities**: - Support QA Manager to maintain Quality system - Perform internal audit and ensure that quality system is in place at all times. - Initiate root cause analysis and continuous improvement - Maintain and conduct regular review of calibration and PM for instruments and equipment - Responsible on the Corrective and Preventive Action...
-
QA Engineer
1 week ago
Singapore Bulten AB Full time**General information**: **Company description**: At the end of August, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings,...
-
QA Engineer
2 weeks ago
Singapore Bulten AB Full timeOverview Lead and provide support to the QA Manager in the QA functions. Assist the QA Manager in the implementation of the company's certificated quality and management systems. Assist the QA Manager to manage customer audits as and when required. Perform supplier quality system audit when necessary. Perform monthly QA performance report. Interpret...
-
QA Lead
4 days ago
Singapore beBeeQuality Full time $60,000 - $80,000Job Title: Quality Assurance Specialist At our organization, we are seeking a dedicated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that all products and processes meet food safety, quality, and regulatory standards. Responsibilities: Assist the QA Manager...
-
QA
1 week ago
Singapore Rapsys Technologies Full timeJob Description: - Perform audits on recorded client interactions and provide evaluation feedback through QMS - Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements. - Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and...
-
QA Manager
1 day ago
Singapore Bulten AB Full time**General information**: **Company description**: At the end of August, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings,...
-
Customer Support Director
4 days ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeOur customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...
-
QA Engineer
4 days ago
Singapore CT Solutions (Pte. Ltd.) Full timePosition: QA Engineer - Well Established US Manufacturing MNC - Working hours: Monday - Friday (8.00am to 5.15pm) - Salary (commensurate with experience): up to $4,000 + AWS - Working Location: Tuas - Company transport provided - Duration: Permanent - Industry: Manufacturing **Main Responsibilities**: - Involved in validation documentation for new...