Duty Station Manager

1 day ago

Singapore KONINKLIJKE LUCHTVAART MAATSCH APPIJ N. V. (KLM ROYAL DUTCH AIRLINES) Full time

In line with Group and airline strategies and quality standards, manages aircraft, passenger and baggage handling activities in the station for AF & KLM to guarantee excellent customer service, ensure effective operations, cost efficient handling processes and comply with airline safety requirements.

The Duty Station Manager on behalf of the (deputy) Station Manager is responsible for the safety & security, service delivery and aircraft handling process in his/her station.

He/she will keep track of the quality levels as per SLA and the targets agreed upon with the Outstations Area Management.

He/she maintains an excellent working relationship with the local (airport) authorities, AOC, and Handling Agents. He/she is monitoring the correct execution of the SLA. In the absence of the station manager (and/or deputy station manager), he/she is responsible for the daily interface of his/her station with the OCC/CCO.

The Duty Station Manager on behalf of the station manager (and/or deputy station manager if applicable), manages all the teams in his/her station and monitors the performance of the Handling Agent results in accordance with the SLA.

Within the company guidelines the Duty Station Manager, monitors and instructs the handling teams in order to guarantee excellent customer service, ensure cost-effectiveness of the handling, and comply with safety and security requirements.

Depending on the set-up of the station, the Duty Station Manager deputizes the Station Manager when he /she will be out of the station.

**QUANTITATIVE INFORMATION OF THE STATION**
- Flights/month: [84]
- Organisation cost: [734,862]
- Flight handling cost: [2,839,098]
- Revenues (Excess Baggage Revenue and Go for Gold): [1,083,100]
- Lounge cost and, if applicable, revenues: [974,247]
- Number of FTE: [6]

**KEY RESPONSIBILITIES**

Responsible for the daily performance of the station to the agreed upon group standards of safety, quality and customer satisfaction, ground handling punctuality, maximum use of aircraft capacity, cost per seat and EASA OPS1 standards.
- In line with group strategies and Quality Standards, monitors all activities both ‘above and below the wing’ in order to guarantee efficient station handling, excellent customer service, the cost-effectiveness of handling, and to comply with safety and security requirements.
- Monitors efficiency of the station in compliance with the SMM (Station Management Manual)
- Executes all station audits (Iauditor & MESUR) and in close coordination with the Station Manager initiates and follows up on corrective actions when so required.
- Monitors Quality organization in compliance with EU OPS1 requirements
- Monitors the compliance of handling companies
- Monitors the compliance of the “We Care For Our Customers” program for the Handling Agent front-line staff
- Solves both customer and ramp handling station issues when required.
- Performs administrative tasks and activities.
- In compliance with Group’s purchasing and budgeting, procedures assist the Station Manager to manage in the best cost-effective way possible the station budget in order to ensure cost control.
- Executes the station invoicing process.

**JOB REQUIREMENTS**
- Drive
- Tenacity
- Excellence
- Safety awareness
- Managing a team
- Customer focus
- Stress tolerance
- Adaptable to change
- Interest in innovation & new technologies

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