Assistant Station Manager

4 weeks ago

Singapore ASIA-LINK TECHNOLOGY PTE LTD Full time
Roles & Responsibilities

Job Responsibilities:

Customer Service

Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketingmachines

Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render firstaid when necessary

Monitors CCTV and makes necessary Public Announcements

Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

Ensures passenger safety when commuters travel on escalators and boarding/alighting from train

Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required

Assists in detrainment of passengers when required

Provides travel directions for passengers travelling within the train system

Operates or manned the train so as to provide quick response towards train faults and alarms, whileensuring that any delays are kept to the minimal

Concourse Duties

Carries out checks on illegally parked or abandoned bicycles or belongings

Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally,travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in stationpremise

Administrative Duties

To liaise with cleaning personnel for station/toilet cleaning

Reports any equipment fault to the Station Manager and files the fault reporting through the MaintenanceManagement System (MMS)

Opening and Closing of Station

Opens and closes the station according to the timetable. Switches the station equipment on / off before /after traffic hours

Checks the station area for any passengers before closing of station

Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks afterthe last Engineering Train had passed the station

Handles all train/station incidents and emergencies

Manages and reports all incidents and emergency situations relating to:

Staff and passenger (e.g. accident, assault, molest, etc.)

Trains (e.g. alarms, faults and manning of trains)

Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment,responding to alarms/defects)

Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)

Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengersupdated of progress

Assist in service recovery during train service disruption

Qualifications & Work Experience

NITEC/Higher NITEC in Engineering discipline.

Able to perform 3 rotating shift work based on a duty roster

MOM Licences No: 02C5465

EA Personnel Registration No: R24125030

Tell employers what skills you have

Switches
Classical
Technical Production
Announcements
Ticketing
Theatre
Inventory
Rail
Fitness
Service Recovery
CCTV
Arts Management
Customer Service
Disposition
CAD

  • Assistant Station Manager

    1 week ago

    Singapore LIGHTVERSE PTE. LTD. Full time $26,400 - $33,600 per year

    Assistant Station ManagerSalary:Basic salary of $1800 to $2200 (subjected to work experiences)Fixed monthly allowance of $250.Job Purpose:Supports day-to-day station operations, including preparing for rail service, conducting security patrols, assisting commuters, and handling emergencies. Oversees commuter flow, crowd management, equipment recovery,...

  • Assistant Station Manager

    2 weeks ago

    Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    **Responsibilities**: - Assist the duty Station Manager in the efficient and effective operation of the station and in the delivery of a quality customer service. - Handle all problems and matters that may arise in the day-to-day station and train operations. This includes monitoring passenger flow and exercising appropriate crowd control actions. - Ensure...

  • Assistant Station Manager, Circle Line

    1 day ago

    Singapore SMRT Trains Ltd Full time

    Company Description SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail...

  • Assistant Station Manager DTL

    1 week ago

    Singapore SBS Transit Limited Full time $40,000 - $60,000 per year

    Responsibilities:Operations and Customer Service Assist the Station Manager in daily operations and delivering quality customer service.  Handle passenger issues, ticketing matters, and crowd control.  Manage access to the station and operate the Passenger Service Centre.Safety and Compliance Enforce Rapid Transit Systems (RTS) Regulations and company...

  • Assistant Station Manager

    7 days ago

    Singapore SMRT TRAINS LTD. Full time

    Job Purpose Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements. Station Duties Assistant Station Manager supports the day-to-day station operations. These include preparing the...

  • Petrol Station Manager

    1 week ago

    Singapore SINOPEC HONG KONG (SINGAPORE) PTE. LTD. Full time

    Roles & Responsibilities - Customer Service Delivery: manage and process all customer feedback, complaints, making sure customer services are provided as per required standard - Fuel Pumping Service: oversee the daily operations of in-charged station, making sure all pumping services operate in a smooth manner, including daily ordering, tanker discharge,...

  • Station Assistant

    1 week ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Station Assistant

    1 week ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Station Operations Manager

    1 week ago

    Singapore Ninja Van Full time

    As an Operations Manager specializing in Last Mile team, you will play a crucial role in ensuring the efficient and timely delivery of goods to our customers’ doorsteps. You’ll oversee the final leg of the supply chain, managing logistics, transportation, and delivery processes. Your goal is to optimize last-mile operations, enhance customer...

  • Station Manager

    1 week ago

    Singapore Cheers Holdings (2004) Pte Ltd Full time $40,000 - $80,000 per year

    Job ResponsibilitiesUndergo intensive On-The-Job Training as a Management Trainee including in-house training programmes before assigned to take charge of a retail outlet.Responsible for the daily smooth operation of a petrol station.Responsible for the operating discipline of a retail store which include profitability, personnel management, inventory...