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Branch Sales and Operations Manager
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Incepted in 2016, Ceramique Aesthetics is a one-stop expert solution provider for all your face, body and wellness needs. Through cutting edge beauty & slimming technology and featuring organic-grade products, we are committed to helping our clients to create their best daily confident look.
**Job descriptions**
- Overseeing the day-to-day operations and sales of a designated outlet.
- Lead, manage and motivate a team of customer service, consultants and therapists to achieve their goals. Evaluate staff performance, provide feedback and coaching
- Ensure high level of service standard and quality to achieve positive customers' experiences consistently
- Identify, recommend and promote appropriate treatments and products via face-to-face consultation with customers
- Build and establish long term business relationship with customers
- Work closely with Marketing Department on the execution of sale and promotional activities
- Handle customers' feedback and complaints and provide service recovery where necessary
- Other ad-hoc duties as assigned by management
**Requirements**:
- Minimum GCE O'level/A'level/Diploma or equivalent
- Minimum 3 years of experience in supervisory or managerial level role preferably from beauty/spa or wellness industry
- Able to manage a team, manage sales and operations, face-to-face consultation, customer service
- Able to lead and mentor a team, result driven and service-oriented
- Willing to work retail hours