Branch Manager
7 days ago
Company Description
RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.
**Job Description**:
**Primary Objective**
- Provide leadership and management of the branch
- To manage and lead branch operations and ensure smooth running of branch day-to-day operations
- Create and cultivate customer service excellence culture
- To ensure that Branch meets all regulatory and compliance matters.
**Key Responsibilities**
Financials - Cost Management, Wealth Sales & Business Development
- Manage and accountable for the Branch Wealth Sales and costs management.
- Develop, implement business plan to support sales activities to achieve the Retail Banking financial performance and targets.
- Collaborate with business partners and stakeholders to develop appropriate relationships with the local business community to raise RHBSG profile and presence.
- Maintain awareness and keep abreast of competitor activities and industry best practices.
Customer Engagement & Service Excellence
- Monitor the Branch service quality by ensuring the branch traffic, Q-time and other service indictors are met.
- Drive service initiatives and create a customer-centric culture among the team.
- Deepen customer relationship with the bank and increase share of wallet by promoting and cross-selling of RHBSG banking services and solutions.
- Deal with and resolve customer issues arising efficiently.
- Recommend and ensure appropriate actions are put in place to deliver a pleasant customer experience
- Uphold customer focus and high standards of service set by the Bank.
Talent Management and Development
- Lead, manage and be responsible for the hiring and retention of high performing services teams
**Qualifications**:
Formal Education:
- Bachelor Degree
Preferred Level of Experience (by years/function/industry):
- At least 5 years of experience in branch operations, direct or indirect sales management and customer service.
Other skills required:
- Proven track record in branch sales, operations and customer service.
- Ability to lead and motivate a team
- Good written and verbal communication skills.
- Excellent interpersonal and communication skills
Additional Information
RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.
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