Executive/senior Executive/assistant Manager Cabin

2 weeks ago

Singapore Singapore Airlines Full time

**Key Responsibilities**
- Contract Renewal / Employment Extension (CREE)
- Liaise with HR and track crew whose employment contract need to be reviewed due to nearing contract and employment expiry milestones
- Gather feedback from Ward Management Leaders (WML) and Ward Leader Inflight Auditors (WIA) on the performance of the crew
- Collate and review relevant performance data and qualitative traits of the crew
- Assess and recommend contract renewal and employment extension for decision
- Follow up with HR on the decision made
- Inform crew of the decision and suggest career transition and opportunity
- Maintain the database and statistics of cases reviewed
- Performance Improvement Program (PIP)
- Review the annual work performance of the cabin crew and identify crew members whose performance is below expectation to be placed on the PIP
- Work with PIP crew on work goals and monitor their progress till they exit the program - Business Process Redesign
- Review and enhance the robustness and efficiency of existing work performance assessment criteria and process
- Enhance the contract renewal and employment extension Cabin Crew Service Record (CCSR) module
- Strategic and transformation initiatives
- Participate in strategic and transformation projects as and when required

Other Responsibilities may include:

- Budget and expenditure
- Cabin Crew in Absentia (CCA) scheme
- Waiver of Exclusive Service (WES)
- Continuing Education Scheme (CES)
- Control Self-Assessment (CSA)
- Risk Management (RM) and Business Continuity Plan (BCP)
- Playbook and Department Procedures Manual (DPM)
- Staff Ideas in Action (S-I-A)
- Extra Curricular Activities (ECA) Co-advisor
- Other projects as assigned

**Requirements**:

- Degree in any discipline
- Certifications in Project Management (which includes project planning and use of PM tools such as JIRA), Data Analysis, and any proficiency in Data Visualisation will be advantageous
- Proficient in Microsoft Office, with emphasis in Microsoft Excel
- Knowledge and experience in using Microsoft Forms, Power-Automate, Tableau, Power-BI will be advantageous
- Good interpersonal and communication skills
- Analytical with a keen sense for numbers
- Ability to manage projects independently
- Team player and people oriented
- Resourceful and adaptable
- Detail oriented

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