
Cabin Operations Leader
2 weeks ago
Job Title: Senior Executive/Assistant Manager, Cabin Handling
About the RoleWe are seeking a highly skilled and experienced individual to join our team as a Senior Executive/Assistant Manager, Cabin Handling. This is an exciting opportunity for a motivated and results-driven professional to take on a key leadership role in our inflight catering operations.
The successful candidate will be responsible for coordinating, supervising, and directing all aspects of our cabin handling operations. This will include overseeing the smooth function of daily operations, establishing and enforcing standard operating procedures, and meeting corporate quality standards.
To achieve this, you will work closely with our cross-functional teams to ensure seamless communication and collaboration. You will also be responsible for driving safety and hygiene as key competencies within the department, maintaining a positive and professional approach with coworkers and customers, and building strong working relationships with employees, HODs, and other departments.
Key Responsibilities- Oversee the operations in Cabin
- Oversee manpower rostering and deployment
- Ensure proper control over distribution of workload and that workload is fairly distributed
- Ensure food safety/hygiene and standard operating procedures are adhered to
- Ensure proper housekeeping and ensure staff maintain good hygiene standards at all times
- Monitor stock inventory and make sure that all required supplies are ordered and stocked in advance
- Keep record of overtime and reasons for overtime and to check staff's daily attendance
- Conduct investigation into CCVRs
- Rectify arising problems or complaints
- Inculcate good staff discipline
- Possess good man-management, decision-making, and problem-solving abilities
- Strong time management skills and ability to manage multiple tasks at once
- Comfortable to provide coaching, advice, and assistance when required
- Comfortable to work rotating shifts and weekends/public holidays when necessary
- Experience in working with a multicultural team
- Knowledge of PC applications
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