
Customer Success Lead
2 weeks ago
**The Role**
**As a Customer Success Manager, you will be responsible for**:
- Developing and managing client portfolios while generating new leads.
- Analyzing customer behavior and industry trends sustain business growth & profitability by maximizing value.
- Acting as an advocate for clients to improve clients experience (e.g. identify needs, handle and resolve customer requests and complaints)
- Creating strategy to minimize customer churn.
- Maintaining strong long-term relationship with clients
- Nurturing and managing a team of 4-5 junior professionals and instilling high-performance mindset.
**Ideal Profile**
- You have 4+ years experience in Customer Success, Account Management, or similar client facing roles. Background in Management Consulting would also be preferred.
- You possess excellent project management abilities and have a solid track record of quality project delivery in stringent timelines.
- Excellent relationship building ability and a proven record of good client retention rates, and upsell and cross-sell targets based performance would be advantageous.
- You possess good communication and articulation abilities in English, in order to work with clients across the region.
- You take ownership and possess good problem solving and critical thinking abilities.
- You are highly goal-driven and thrive well in a fast-paced environments.
**What's on Offer?**
- Leadership position with an A-team in the industry
- Great opportunity to create impact along with high learnig-curve
**About us**
Our client is a digital health platforms that provide solutions for organizations to prevent and manage both physical and mental health conditions. Leveraging its technology, our client helps organizations in reducing preventable healthcare costs and increasing productivity.
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