Technical Customer Success Lead

5 days ago


Singapore beBeeCustomerSuccessManager Full time

Job Summary

The ideal candidate will lead a team of technical consultants, ensuring customer success through effective collaborations and goal achievement.

Key Responsibilities:

  • Manage a team of technical consultants providing customer issue resolution, pre-sales presentations, and customer training
  • Be a positive role model for the company's core values and leadership principles
  • Ensure timely and expert customer support to resolve product usage and application issues
  • Make quick and sound decisions about critical problems impacting customers' operating plants
  • Drive escalation and resolution of high-impact customer issues
  • Supervise day-to-day operations and train new employees
  • Deliver public and on-site customer training

Required Skills and Qualifications:

  • Proven experience as an effective people manager in leading a customer support/technical support team
  • Experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries
  • Excellent communication, business acumen, leadership, and decision-making skills
  • Strong customer service skills and understanding of its key metrics
  • Able to demonstrate critical thinking with strong analytic and problem-solving skills
  • Comfortable with occasional international travel

About This Role:

This is a key leadership role that requires a strong ability to collaborate and achieve results. If you have a passion for customer success and are looking for a challenging opportunity, we encourage you to apply.


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