
Lead, Customer Success
5 days ago
**Location**
Singapore, Central Singapore
**Job Type**
Full Time
**Salary**
$3,000 - $6,000 Per Month
**Date Posted**
5 hours ago
Additional Details
**Job ID**
4583
**Job Views**
1
**Job Description**:
Roles & Responsibilities
**Trabble** is an early stage travel and hospitality technology startup headquartered in Singapore. Serving hospitality businesses across Asia, Trabble is dedicated to enabling seamless travel through the intelligent use of technology. Our SaaS suite of solutions help travel and hospitality businesses facilitate end-to-end guest engagement and provide personalized guest services to travelers.
We are growing exponentially and are looking for passionate and talented individuals to join us as we elevate experiences
**Responsibilities**
- Primary point of contact for all post-sales activities including, but not limited to new customer implementations, subsequent survey launch implementations, consultative guidance, product training, and technical support
- Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear
- Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy
- Analyse customer survey results regularly and deliver solutions based on internal and industry best practices
- Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product
- Advocate for customers leading internal teams and projects to solve customer’s needs
- Monitor customer health, identify risk, develop success plans, and deliver recommendations
- Prioritise and drive timely resolution of customer inquiries
- Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
- Propose new ideas to continuously evolve the customer experience
**Requirements**:
- Minimum 3 years experience in a similar role
- Strong verbal and written communication skills and technical aptitude
- Excellent organisational and time management skills
- Experience supporting global customers on global project deployment
- Fast learner who can understand and articulate technology at any level
- Demonstrated technical support and problem-solving abilities
- Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Experience analysing data, trends and client information to identify product or service growth opportunities
- High-growth start-up experience strongly preferred
- Passion for travel
Tags
lead
customer
success
-
Customer Success Lead
7 days ago
Singapore Quincus Full time“Make every logistics journey your best one yet” - Quincus **The Company** Founded in 2014, Quincus is a B2B supply chain operating SaaS platform headquartered in Singapore. We solve today's global supply chain challenges with groundbreaking technology. Using AI and machine learning, we have digitized and optimized the logistics process while giving...
-
Customer Success Regional Lead
2 weeks ago
Central Singapore FORTER PTE. LTD. Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $15,000 - $23,000 Per Month **Date Posted** 15 hours ago Additional Details **Job ID** 119763 **Job Views** 1 **Job Description**: Roles & Responsibilities **About us**: **Digital commerce is built on trust. **At every point along the eCommerce journey, businesses must...
-
Customer Success Lead
1 week ago
Singapore STRUCTO PTE. LTD. Full time**About Structo** **Customer Success Lead** Structo is looking for an experienced Customer Success Lead to provide a world class service experience to Structo’s customers through timely and succinct communication driving both customer happiness and increasing revenue. **Responsibilities**: - Provide a world class service experience to Structo’s...
-
Customer Success Lead
2 weeks ago
Singapore QUADMARK PTE. LTD. Full time**Customer Success Lead** With a growing number of new clients, Quadmark is looking to expand our Customer Success Lead (CSL) team, to provide coverage across our APJ region. Our clients include some of the largest technology companies in the world and as a CSL, you will be key to building and growing those relationships. Your role will be at the forefront...
-
Customer Success Executive
2 weeks ago
Central Singapore The Chope Group Pte Ltd Full time**Company Introduction**: Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often. Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners...
-
Customer Success Lead
5 days ago
Singapore LOOPME SINGAPORE PTE. LTD. Full time**The Role** The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...
-
Lead Customer Success Manager
2 days ago
Singapore beBeeCustomerSuccess Full time $80,000 - $120,000Lead Customer Success ManagerJob Summary:We are seeking a seasoned professional to lead our technical customer success team. This is a key leadership role that requires a strong ability to collaborate and drive results.About the Role:This position involves managing a team of technical consultants, ensuring customer satisfaction through effective...
-
Director of Customer Success
7 days ago
Central Singapore Siemens Industry Software Pte Ltd Full time**Mendix is a low-code app development platform**: Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix...
-
Regional Lead, Customer Success
2 weeks ago
Singapore Iron Mountain Full time $90,000 - $120,000 per yearAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Lead Customer Success Specialist
2 weeks ago
Singapore beBeeCustomerSuccess Full timeStrategic Customer Success ManagerOur company is hiring a Strategic Customer Success Manager to lead the success of our solutions program across multiple regions.In this role, you will be the key driver of customer value, aligning cross-functional teams and stakeholders to deliver seamless implementation, operational excellence, and strategic growth.You will...