Senior System
6 days ago
Core administration/escalation support for messaging services, focused mainly on Cisco IronPort and Microsoft EOP/ATP in a globally distributed **Office 365 cloud environment**
- Incident and problem management, ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing/carrying out production support procedures including business continuity and disaster recovery procedures
- Proactively anticipates service issues before they occur and able to make recommendations around resolution.
- Knowledge and Skills Requirements:
- Experience with Internet gateways and message filtering/ system hygiene
- Strong documentation and troubleshooting skills
- Excellent communication and presentation skills
- Experience with Cisco IronPort and Advanced Malware Protection (AMP)
- **Experience with Exchange Online Protection/Advanced Threat Protection (EOP/ATP)**:
- Experience with Exchange Online (Office 365)
- Experience with Microsoft Exchange 2010 or above in large enterprises
- Windows and Exchange PowerShell scripting skills
- **Experience with Outlook Client and OWA.**:
- Experience with group management products
- User account management and troubleshooting
**Qualifications**:
- 6+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2010/2013
- Programming / Scripting knowledge a plus - Wise Studio, AutoIt, VBscript, PowerShell, XML, CMD/Batch files
- Must have good organizational skills and the ability to follow-through on projects with mínimal supervision.
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