Ascott Host

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA.

Job Description Summary

**Job Description**:
Ascott Host

You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.

**Responsibilities**:
You will:

- Ensure residents are well taken care of from the point of their arrival to departure
- Provide in-room check-in service for all VIP residents
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Maintain residents’ accounts, information and preference profiles
- Handle and record resident feedback and complaints, performing the appropriate service recovery and refer them to supervisors and managers
- Receive and convey messages to residents promptly
- Put together memorable affairs and events for residents
- Build relationships with local businesses to create partnerships for our residents
- Create an atmosphere that makes a ‘wow’ impression on the residents
- Have close collaborations with your colleagues from the different departments to provide a personalised and seamless stay for all our residents
- Perform related tasks as assigned

Job Requirements

You have:

- At least 3 years of relevant work experience preferably in the hospitality industry
- Attained at least a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification
- Service-oriented, attentive to details and observant
- Fluent in verbal and written English
- Passion in learning a variety of tasks, having meaningful conversations with others and creating memorable events.
- Willingness to perform shifts

**Benefits**:

- 5-day work week in consideration of our culture of work-life balance
- Flexible benefits with comprehensive medical coverage for self and family
- Learning and development opportunities
- Subsidised rates at Ascott Serviced Residences
- Advocate staff volunteerism
- Wellness programmes

About Us

CapitaLand Limited (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered and listed in Singapore, it owns and manages a global portfolio worth S$131.7 billion as at 30 September 2019. CapitaLand’s portfolio spans across diversified real estate classes which includes commercial, retail; business park, industrial and logistics; integrated development, urban development; as well as lodging and residential. With a presence across more than 200 cities in over 30 countries, the Group focuses on Singapore and China as its core markets, while it continues to expand in markets such as India, Vietnam, Australia, Europe and the USA.

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.