Customer Service Specialist, Raffles City Shopping Centre

Customer Service Specialist, Raffles City Shopping Centre (1-Year Contract) page is loaded## Customer Service Specialist, Raffles City Shopping Centre (1-Year Contract)locations: Singapore, Central Singaporetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2025, CLI had S$117 billion of funds under management held via stakes in seven listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-themed strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres, private credit and special opportunities.**Job Description****Responsibilities:*** Managing the Raffles Prestige WhatsApp channel, serving as the first point of contract for members via WhatsApp, providing timely and courteous responses to general programme-related enquiries and F&B reservation support requests* Deliver personalised VIP engagement as a representative of Raffles City by offering attentive concierge service to Raffles Prestige's top-tier clientele, fostering long-term loyalty and enhancing brand prestige* Support exclusive Raffles Prestige events through providing assistance in the seamless execution of high-touch member events, from guest registration and hosting to coordination with internal stakeholders and brand partners* Provide proactive member assistance through anticipating members' needs, delivering thoughtful recommendations on dining, shopping, and event experiences curated to their preferences* Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty* Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments* Provide timely and accurate clarification and advice to enquiries from the public* Handling of customers' feedback and complaints* Perform paging and in-house announcement based on the standard guidelines* Provide timely and accurate clarification and assistance to shopper enquiries received at the concierge counters and via the official email channel* Handling and administering of lost and found items* Assist in the execution of the mall's promotions and events* Upsell the CapitaStar Loyalty program and eCapitaVoucher* Introduce to the public CapitaLand's enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher* Mall round duties for in-mall Marketing Communication facilities inspection* Educate mall retailers on eCapitaVoucher acceptance* Managing partners' loyal programme redemptions* Handling of administrative duties* Any other task as assigned by immediate supervisor/management**Requirements:*** GCE'O' Levels and above* Preferably with 1 or 2 years' working experience in similar capacity* A team player and possess a pleasant disposition* High self-initiative and attentive to details* Knowledge of local dialects is an advantage* Required to work on 6 days rotating shifts including weekends and Public Holidays* Must be computer literate, customer oriented with good communication and interpersonal skills**Benefits*** Comprehensive medical coverage* Training and development opportunities* Subsidised rates at Ascott serviced residences* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.In 2025, CapitaLand celebrates 25 years of excellence in real estate and continues to innovate and shape the industry. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.
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