Assistant Manager, Fleet

20 hours ago

Singapore Inchcape Full time

**Retail Customer Management**
- Manage the after-sales service activities
- Responsible for the Service Centre Customer Service Index level
- Lead a team of service & workshop personnel to provide quality automotive maintenance and services to customer
- Assist to define and direct activities to meet financial targets
- To ensure that all objectives of safety, delivery and completion time and profitability are met
- Work closely with stakeholders (Eg, Brands Principals, Internal Department, etc) to ensure good understanding, relationship, and Teamwork to meets Company expectation
- To manage and resolve high profile customers complaint
- Enhance service centre operation to create good customer journey and experience
- Good interpersonal skill and work closely with Internal & External customers
- Ensure Standardized procedure and processes for Service Centre and Workshop

**Fleet Management**
- To manage fleet owner/s daily enquiries and updates on vehicle status
- To handle customer complaints
- To KAIZEN activities for continuous improvement
- To ensure all fleet performance reports to fleet and OEMs are reported on a timely basis
- Analyse the fleet performance reports & take proactive measures to reduce vehicle downtime
- Manage Roadside Assistant Team Performance

**Cost Management**

To monitor parts change data to drive down material cost

Sourcing & Negotiations with Suppliers to keep material cost low

**Others**

Committed to work on a Full Saturday (as and when required)

Basic Accounting Knowledge

Possess good leadership qualities to lead a large front and backend team

**Job requirements**:

- Bachelor’s degree or Diploma in Mechanical Engineering or other related fields
- 8-10 years of working experience, preferably from Automotive industry
- Fleet account management experience will be advantageous
- Good communication and interpersonal skills
- Able to work independently and is a strong team player

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