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Customer Service Agent

3 weeks ago

Downtown Core, Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

**Job Description & Requirements**

**Duties and Responsibilities**:

- Contact guests via phone to confirm, remind, and update them on upcoming tours, departures, and itineraries.
- Provide excellent customer service by addressing inquiries and resolving concerns related to travel bookings.
- Promote and sell tours, attractions, and special offers to customers to maximize sales and enhance their travel experiences.
- Assist in booking tours and providing detailed information on available travel packages and attractions.
- Ensure customer satisfaction by ensuring smooth travel arrangements and providing timely updates.
- Document and track customer interactions, feedback, and preferences for future reference.
- Rotating shifts including morning and evening shifts.
- Weekend and public holiday shifts may be required to accommodate customer needs.

**Qualifications**:

- Diploma or equivalent.
- Customer service or administrative experience preferred.

**Skills**:

- Strong communication skills & Public Relations
- Proficiency in Microsoft Office
- Meticulous and Detail-oriented
- Ability to multi-task and work independently
- Time management skills
- Knowledge of Singapore attractions & travel industry basics is a plus.

Pay: $2,400.00 - $3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- Shift system
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person